Steven Hesketh
ERSKINE
Summary
Experienced construction professional with strong focus on concrete work and site management. Adept at leading teams, ensuring safety, and delivering high-quality results on schedule. Known for adaptability, reliability, and effective collaboration with crew members and stakeholders. Skilled in blueprint reading, project planning, and troubleshooting on-site challenges.
Overview
42
42
years of professional experience
Work History
Sales Manager and Coordinator
Nugget Concrete
10.2023 - 03.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Concrete Foreman
CIVMEC Australia
06.2019 - 10.2023
- Met with engineers to plan layouts and timeframes for jobs.
- Ordered materials and scheduled cement trucks.
- Created specific finishes on poured concrete.
- Mentored junior crew members, providing hands-on guidance in various concrete techniques and reinforcing their knowledge of industry standards.
- Adapted concrete pouring and mixing plans to daily weather and climate.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Coordinated effectively with subcontractors for seamless integration into larger construction projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
Owner
Nugget Concrete
07.2004 - 06.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
La Porchetta
02.2001 - 06.2004
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Owner
Nugget Concrete
12.1994 - 12.2000
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Chef
Royal Australian Navy
10.1981 - 10.1994
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
Skills
- OSHA regulations
- Weather adaptation
- Product knowledge
- Sales expertise
- Client relationship management
- Market intelligence
- Goals and performance
- Strategic planning
- Work inspection
- Crew leadership
- Task delegation
- Scheduling
- Blueprint interpretation
- Schedule coordination
Timeline
Sales Manager and Coordinator
Nugget Concrete
10.2023 - 03.2024
Concrete Foreman
CIVMEC Australia
06.2019 - 10.2023
Owner
Nugget Concrete
07.2004 - 06.2019
Restaurant Manager
La Porchetta
02.2001 - 06.2004
Owner
Nugget Concrete
12.1994 - 12.2000
Chef
Royal Australian Navy
10.1981 - 10.1994
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