Steven Ho
Customer Service / Event Technician
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Summary
Attentive Customer Service Representative 6+ years achieving customer service satisfaction and helping company achieve their customer service reputation. I've worked in both of the major hardware retail stores in the USA. In both stores i was very versatile. Worked both in the back end and front end. But always the customer comes first.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Event Technician
Harry The Hirer
06.2022 - 12.2024
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Helped organize and manage equipment at events with attendance of over 1000+ people. (Melbourne Cup and AFL Grand finals 2022)
- Supported live events with well-controlled lights, sound and video streaming.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Delivery/Pick up driver
Customer Service Cashier/Delivery Coordinator
Lowes Home Improvment
04.2020 - 05.2022
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Theater Usher
Various
01.2009 - 02.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Assisted patrons with seating by giving directions and lighting paths.
- Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
- Monitored events to identify potential problems and minimize disruptions.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained clean and organized venue to create pleasant experience for guests.
- Provided information about current and future events at facility.
- Reviewed tickets for authenticity and applicability to particular event.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Education
Bachelor of Arts - Theater Design And Stagecraft
Montclair State University
Montclair, NJ, USA 09.2012 - 05.2016
Skills
Leadership
Teambuilding
PPE Compliance
Customer assistance
Flexible and Adaptable
Safety
Basic First aid
Customer Satisfaction
Inventory Stocking
Customer Assistance
Effective Communication
Product Location
Timeline
Event Technician
Harry The Hirer
06.2022 - 12.2024
Customer Service Cashier/Delivery Coordinator
Lowes Home Improvment
04.2020 - 05.2022
Bachelor of Arts - Theater Design And Stagecraft
Montclair State University
09.2012 - 05.2016
Theater Usher
Various
01.2009 - 02.2020
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