Steven Johnson
Cardiff,NSW
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Cleaning Manager with experience cleaning multipe department spaces and managing team of 20 cleaners. Oversees cleaning of grocery store buildings in liaison with business and property managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.
Overview
16
16
years of professional experience
Work History
Team Leader/Cleaning Crew Supervisor
Woolworths/Proactive Services
11.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Trained and mentored new staff on cleaning and safety protocols.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Warehouse Worker
Excel Personal
04.2020 - 12.2020
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Maintained clean, orderly work environment free of hazards.
Correctional Officer
State Of Arizona, Department Of Corrections
09.2008 - 12.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
Education
No Degree - Corrections
Arizona Correctional Officers Training Academy
Tucson, Arizona - AmericaSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Coaching and Mentoring
- Staff Training
- Goal Setting
- Quality Improvement
- Safety
- Shift Scheduling
- Performance Evaluations
- Conflict Resolution
Timeline
Team Leader/Cleaning Crew Supervisor
Woolworths/Proactive Services
11.2021 - Current
Warehouse Worker
Excel Personal
04.2020 - 12.2020
Correctional Officer
State Of Arizona, Department Of Corrections
09.2008 - 12.2018
No Degree - Corrections
Arizona Correctional Officers Training Academy
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