STEVEN JOHNSON
Summary
- Client focused care - referral management & coordination of relevant client services within the Home & Community Care (HACC) program
- Contact Centre telephone assessment & communication skills including Key Performance Indicators
- Relationship focused with clients, referrers, service providers & key stakeholders.
- Liaising with the Royal Hobart Hospital based Community Liaison Nurse and Community Nurse Unit Managers/Referral Coordinators to achieve timely and appropriate client care
- Ability to work autonomously
- Advocating on behalf of clients to help achieve positive client outcomes relevant to their services
- Clear and concise recording of client notes (electronically)
- Active listening & escalation of client concerns or complaints
- Regularly engaged in meetings with Team Leader, Program Manager & external service providers to resolve referral pathway issues & assist with the development of processes to achieve best client outcomes
Overview
18
18
years of professional experience
Work History
Registered Nurse
Bolton Clarke
02.2009 - Current
- Telehealth/telephone, Office based role conducting assessments for Home & Community Care (HACC) eligible clients for Community Nursing & non-nursing services
- Conducted thorough client assessments to identify needs & refer for appropriate services
- Provided an escalation point for Customer Service Operators when assessing complex clients or medical questions
- Liaising with Hospital Liaison Nurses, Community Nurse Unit Managers and Referral Coordinators to arrange appropriate & timely client care
Registered Nurse
Royal Hobart Hospital
01.2006 - 02.2009
Ambulatory Care Centre experience.
Caring for day case patients which included and not limited to - Coronary angiograms, Venepuncture, trial of void, lumbar punctures, recovery post pain management procedures, iron infusions, blood transfusions, IV immunoglobulin infusions, management of infusions for chronic neurological conditions, venesections, PICC line, infusaport and elastomeric management.
Education
No Degree - General Nursing
Launceston General Hospital
02.1989
Skills
- Assessment skills
- Team skills
- Office based skills
- Community Nursing experience & knowledge
- Medication and IV administration experience
- Direct Patient Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registered Nurse
Bolton Clarke
02.2009 - Current
Registered Nurse
Royal Hobart Hospital
01.2006 - 02.2009
No Degree - General Nursing
Launceston General Hospital
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