Steven Kurniawan
North Ryde,NSW
Summary
Dynamic Experience Management & Operations Coordinator at South Austral Pty Ltd, adept in data entry and customer service. Proven problem-solver with strong communication skills, enhancing warehouse efficiency and client satisfaction. Proficient in Microsoft Excel, ensuring accurate documentation and streamlined operations while supporting IT needs and maintaining safety standards.
Overview
4
4
years of professional experience
Work History
Experience Management & Operations Coordinator
South Austral Pty Ltd
Sydney, Australia
02.2019 - 02.2021
- Skilled and reliable warehouse operator with experience in material handling, data entry, and IT support.
- Proficient in operating forklifts for the safe movement and organization of heavy materials, maintaining warehouse order, and supporting client proposals.
- Knowledgeable in Microsoft Office applications (Word, Excel) for data entry and document organization.
- Experienced in providing intermediate IT support, troubleshooting, and technical assistance to ensure smooth daily.
- Operate forklifts to safely transport, load, and organize heavy objects and materials within the warehouse.
- Efficiently organize and maintain the warehouse layout, ensuring easy access to materials and compliance with safety standards.
- Prepare quotations for clients based on material and labor requirements, collaborating with the sales team to fulfill client needs.
- Conduct data entry tasks, creating and maintaining records in Microsoft Excel and Word, ensuring accuracy in documentation and reporting.
- Organize and manage digital and physical files, maintaining an efficient and structured filing system for quick access.
- Provide intermediate-level IT support for warehouse and office staff, troubleshooting common technical issues to maintain productivity.
Customer Service & Technician
Menara Computer (Service Center ASUS)
Indonesia
01.2017 - 01.2018
- Customer-focused IT support professional with experience in providing efficient solutions in fast-paced retail environments.
- Skilled in communicating with customers, troubleshooting technical issues, installing operating systems, and promoting products to meet customer needs.
- Demonstrates a strong ability to resolve problems quickly and effectively, ensuring customer satisfaction and smooth daily operations.
- Communicate effectively with customers in a fast-paced retail environment, addressing inquiries, and providing accurate information on products and services.
- Troubleshoot and resolve customer issues related to computers, laptops, and other technical products, identifying solutions to increase customer satisfaction.
- Perform installation of operating systems (Windows, macOS) on laptops and PCs, customizing settings to meet customer requirements.
- Assisted customers with technical inquiries and provided solutions to common issues with computers and laptops, including software setup and hardware guidance.
- Performed diagnostic checks and resolved minor technical problems, minimizing wait times and enhancing customer satisfaction.
- Supported the sales team by offering product insights, helping customers select products that suited their needs.
- Installed operating systems and software on laptops/PCs, ensuring functionality and usability for customers.
- Managed and organized inventory, assisting in maintaining an efficient and orderly sales environment.
Education
Some College (No Degree) - Advanced Diploma of Information Technology
Wells International College
Introduction To Secure Networking - Information Technology
Coursera
Introduction To Computers - Information Technology
Coursera
Skills
- HTML
- CSS
- Customer Service
- Data Entry
- Problem-Solving
- Strong Communication
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Timeline
Experience Management & Operations Coordinator
South Austral Pty Ltd
02.2019 - 02.2021
Customer Service & Technician
Menara Computer (Service Center ASUS)
01.2017 - 01.2018
Some College (No Degree) - Advanced Diploma of Information Technology
Wells International College
Introduction To Secure Networking - Information Technology
Coursera
Introduction To Computers - Information Technology
Coursera