Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Leong

Assistant Venue Manager
Ringwood North,VIC

Summary

Polished Venue Manager with in-depth understanding of crowd control and building safety codes. Tackles issues with relative ease and remains composed in all types of situations. Highly energetic with motivating leadership skills.

Overview

12
12
years of professional experience

Work History

Assistant Venue Manager

Richmond Social
Richmond, VIC
05.2022 - Current
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Supervised events from start to finish using effective crowd control methods.
  • Maintained accurate notes of changes and requests for each event and ascertained allocation.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Carried out day-day-day duties accurately and efficiently.

Business Owner/Operator

The Old Barber Shop Cafe
Richmond, VIC
05.2016 - 02.2022
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Conference & Event Supervisor

RACV City Club
CBD, VIC
10.2009 - 02.2016
  • Planned large-scale events such as trade shows, conferences, and meetings.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Cut costs and order beverages show volume by delivering effective marketing strategies to optimize outreach.

Education

Certificate IV - Hospitality

AIM
Vic
08.2014

Courses - Negotiation & Crisis Intervention

RT&C
Vic
12.2010

Courses - High Duties Training

William Angliss Institute of TAFE
Melbourne, VIC
10.2010

Diploma - Management

Academia International
Vic
11.2007

Skills

  • Organizational Systems
  • Beverages Knowledge
  • Venue Management Relations
  • EEO Compliance
  • Sales Tracking
  • Organizing and Prioritizing
  • Hiring and Firing
  • Conflict Resolution Tactics
  • Problem Anticipation and Resolution
  • Maintaining Clean Work Areas

Timeline

Assistant Venue Manager

Richmond Social
05.2022 - Current

Business Owner/Operator

The Old Barber Shop Cafe
05.2016 - 02.2022

Conference & Event Supervisor

RACV City Club
10.2009 - 02.2016

Certificate IV - Hospitality

AIM

Courses - Negotiation & Crisis Intervention

RT&C

Courses - High Duties Training

William Angliss Institute of TAFE

Diploma - Management

Academia International

Similar Profiles

CREATE PROFILE
Steven LeongAssistant Venue Manager