Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Steven Maassen

Bayswater,VIC

Summary

Dynamic Store Manager with a proven track record at Aldi, excelling in customer service and inventory management. Successfully reduced staff turnover through effective training and mentoring, while enhancing operational efficiency. Recognized for optimizing labor scheduling and fostering a positive team environment, driving significant improvements in customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

Aldi
01.2019 - Current
  • Facilitated smooth store operations through effective management.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Assistant Manager

Aldi
03.2018 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Store Manager

Woolworths
07.2016 - 08.2018
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Assistant Manager

Woolworths
02.2011 - 08.2016
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Boronia Highschool
Boronia, VIC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Shift scheduling
  • Recruitment and hiring
  • Policies and procedures
  • Accurate cash handling
  • Opening and closing procedures
  • Documentation and reporting
  • Payroll management
  • Operational efficiency

Certification

RSA

Food handleing

Liquor licence

Timeline

Store Manager

Aldi
01.2019 - Current

Assistant Manager

Aldi
03.2018 - 01.2019

Store Manager

Woolworths
07.2016 - 08.2018

Assistant Manager

Woolworths
02.2011 - 08.2016

Boronia Highschool

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Steven Maassen