Steven Marsden

• Oversaw operational workflows, ensuring compliance with safety regulations and organizational standards.
• Mentored junior staff on best practices for process improvement and efficiency.
• Conducted inspections for all Local Laws breaches, issued Notices and infringements.
• Presented at Forums and filled in for Team Leader multiple times.
• Developed training materials for onboarding new employees, improving their integration into the team.
• Collaborated with cross-functional teams to implement strategic initiatives that improved service delivery.
• Led project teams in implementing new systems, enhancing productivity across multiple departments.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Improved team morale and performance with consistent feedback and recognition of achievements.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Devised and implemented processes and procedures to streamline operations.
• Evaluated customer needs and feedback to drive product and service improvements.

• Experience in the Collection, Return to Owner and Impounding of Domestic Animals and Livestock
• Knowledge and application of the Domestic Animal Act 1994, Impounding of Livestock Act 1994, Local Government Act 1989 and Councils Local Laws
• Use of Computer and Relevant Software such as Microsoft Office, Word, Pathways and IntraMaps
• Strong written and oral communication skills
• Ability to prioritise tasks and excellent time management skills
• investigated dog attacks
• Investigated barking dog complaints
• strong livestock knowledge and understanding of all animals.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist other employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• statement taking and conducted Record of Interviews

Managed a small team, overseeing the feeding, caring, transporting, veterinary, farriery, foaling, handling of 40 breeding thoroughbreds.

The role extended to management of all the property and farming needs of 300 acres. Fencing, pasture maintenance, spraying, slashing extra.

Managing logistics in a busy cattle feedlot, inducting 56,000 head of cattle a year. Drafting stock daily, moving stock from large paddocks to pens on horse back. Drafting, loading cattle for abattoirs. managing cattle health and treatments of sick, wounded cattle. Assisting junior staff when required.

• Managed cattle pen operations to ensure optimal animal welfare and productivity.
• Monitored animal behavior, identifying signs of distress or illness for timely intervention.
• Developed efficient workflows to streamline daily operations within the feedlot environment.
• Collaborated with veterinary teams to coordinate health checks and vaccinations for herds.
• Implemented safety protocols, minimizing risks associated with handling and managing cattle.
• Trained new staff on best practices in pen management and animal care techniques.

• Managed a small team of farriers to look after thoroughbreds hoof care at leading Victorian Studs
• Conducted seminars/ lectures to educate young farriers.
• Executed precise trimming and shoeing procedures for various equine breeds.
• Mentored junior farriers on best practices for hoof care and shoe application.
• Established strong client relationships to ensure repeat business and customer satisfaction.
• Developed tailored hoof care plans in collaboration with veterinarians and horse owners.
• Evaluated hoof health and conformation to determine appropriate shoeing techniques.
• Trained staff on safety protocols and effective handling of horses during procedures.

• Manage all aspects of the Hotel Business including Managing 24 staff, creating staff rosters, Budgeting and dealing with complaints, difficult customers and conflict resolution.
• Directed daily operations, ensuring high standards of guest service and satisfaction.
• Implemented strategic marketing initiatives to enhance brand visibility and attract new clientele.
• Managed budgeting processes, optimizing operational costs while maintaining quality services.
• Developed staff training programs to improve service delivery and enhance team performance.
• Oversaw compliance with health and safety regulations, fostering a safe environment for guests and staff.

• Organisation of farriers; sub-contractors
• Training/ Facilitation/ Employing of apprentices
• Supervision/ Management
• Specialised Problem-solving in racehorses
• General Farrier duties
• Administration and clerical duties
• Self Employed/Sub Contractor for Leading Trainers and Breeders in Victoria
• Applied corrective shoeing techniques to enhance performance and comfort
• Collaborated with veterinarians to develop treatment plans for hoof-related issues
• Trained apprentices in proper shoeing techniques and safety protocols
• Managed scheduling of appointments to optimize workflow and client satisfaction