Summary
Overview
Work History
Skills
Timeline
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Steven Martens

Steven Martens

Katoomba,NSW

Summary

Accomplished Operations Supervisor with a proven track record at CEVA Logistics Inc., enhancing operational efficiency and employee productivity through expert logistics management and team leadership. Skilled in fostering customer relations and implementing quality control systems, achieving a significant increase in customer satisfaction rates. Demonstrates strong decision-making and staff supervision abilities, leading to a more streamlined, efficient, and safe work environment.

Overview

16
16
years of professional experience

Work History

Operations Supervisor

CEVA Logistics Inc.
04.2022 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
  • Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.

Team Leader

CEVA Logistics Inc.
07.2021 - 04.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

    • Operations Supervisor

    Globe FXD
    08.2020 - 05.2021
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.

    • Picker Packer

    CEVA Logistics Inc.
    06.2019 - 08.2020
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

    • Team Leader

    Pet Circle
    03.2017 - 05.2019
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

    • Team Leader

    CEVA Logistics Inc.
    12.2014 - 03.2017
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

    • Team Leader

    CEVA Logistics Inc.
    08.2008 - 12.2014
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.

    • Skills

    • Operations Management
    • Performance monitoring
    • Task Delegation
    • Staff Supervision
    • Team Training
    • Safety oversight
    • Employee Development
    • Customer Relations
    • Inventory Coordination
    • Cycle counting
    • Logistics Coordination
    • Scheduling Coordination
    • Risk Management
    • Budget Administration
    • Logistics Management
    • Team Leadership
    • Data Entry
    • Decision-Making
    • Customer Service

    Timeline

    Operations Supervisor

    CEVA Logistics Inc.
    04.2022 - Current

    Team Leader

    CEVA Logistics Inc.
    07.2021 - 04.2022

    Operations Supervisor

    Globe FXD
    08.2020 - 05.2021

    Picker Packer

    CEVA Logistics Inc.
    06.2019 - 08.2020

    Team Leader

    Pet Circle
    03.2017 - 05.2019

    Team Leader

    CEVA Logistics Inc.
    12.2014 - 03.2017

    Team Leader

    CEVA Logistics Inc.
    08.2008 - 12.2014

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