Steven McKee
Sales
Maroochydore,QLD
Summary
Hardworking and passionate about Sales and Automotive.
While obtaining a plumbing qualification, continued growth with sales skills, knowledge around customer education and satisfaction became a huge strength. A strong passion for Cars and Sales has prompted another change in professional career development.
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain a full-time position that offers professional challenges utilising interpersonal skills and problem-solving.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Plumber - Gas Fitter
Core Plumbing Services
01.2017 - 12.2023
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Collaborated with other trade professionals such as electricians / technicians during multi-faceted construction projects to ensure seamless integration of services.
- Conducted thorough inspections of existing plumbing systems, identifying potential problems before they escalated into expensive repairs for clients.
- Reduced water waste for clients by installing eco-friendly fixtures and appliances.
- Resolved emergency plumbing situations quickly and efficiently to minimise property damage for customers.
- Optimised workflow efficiency by implementing preventative maintenance plans for clients'' plumbing systems.
Assistant Manager of Sales
BNT Automotive
01.2011 - 12.2016
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Analysed market trends and competitor activities, adjusting sales tactics accordingly for maximum success.
- Managed a small team of sales staff, providing training and guidance for successful sales strategies.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
Education
Level 4 Cert - Plumbing & Gasfitting
Wintec
New Zealand 01.2017 - 03.2021
High School Diploma -
Aquinas College
New Zealand 01.2008 - 11.2010
Skills
Customer service expertise
Technical aptitude
Sales strategy development
Strong mechanical background
Goal-oriented mindset
Vehicle operations knowledge
Problem-solving skills
Team Collaboration
Improving customer satisfaction
Customer Education
Timeline
Plumber - Gas Fitter
Core Plumbing Services
01.2017 - 12.2023
Level 4 Cert - Plumbing & Gasfitting
Wintec
01.2017 - 03.2021
Assistant Manager of Sales
BNT Automotive
01.2011 - 12.2016
High School Diploma -
Aquinas College
01.2008 - 11.2010