STEVEN MONOSTORI
Darwin,Australia
Summary
Security professional with extensive experience in effective communication and occupational health & safety. Demonstrated success in coordinating with law enforcement to ensure secure operations and resolve issues efficiently. Proven track record in community service and nonprofit management, leading volunteer teams and engaging stakeholders effectively. Detail-oriented with a strong background in retail and healthcare, focused on delivering exceptional customer service and managing patient accounts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
SECURITY OFFICER
Asset Link Services
Darwin, NT
09.2010 - 06.2024
- Surveillance & Monitoring:
Monitor the mall premises using CCTV cameras to detect suspicious activities, theft, or other security breaches.
Conduct regular patrols throughout the mall, parking areas, and external surroundings.
Monitor entry and exit points to ensure that only authorized personnel or customers are on the premises. - Customer Assistance & Service:
Provide a visible and approachable presence to assist mall customers and staff.
Respond to inquiries, help with directions, and provide general assistance to create a welcoming environment.
Report any safety hazards or maintenance issues (e.g., wet floors, broken equipment) to management. - Incident Management & Response:
Respond promptly to alarms, incidents, and emergencies, such as medical emergencies, fire alarms, or security breaches.
Manage crowd control during busy times, special events, or emergencies.
Escort mall personnel or high-value goods as needed.
Assist in resolving conflicts or disputes among customers or between staff members. - Loss Prevention:
Prevent theft by monitoring suspicious behavior and reporting to relevant authorities.
Work closely with store personnel to prevent shoplifting or fraud.
Conduct bag checks or assist in suspect apprehensions if necessary, following legal protocols. - Access Control:
Monitor mall entrances, parking areas, and service doors to ensure only authorized individuals enter restricted areas.
Enforce mall policies on entry/exit during opening and closing times. - Emergency Response:
Respond to emergencies, such as fire alarms, medical incidents, or evacuation situations.
Coordinate with local law enforcement, emergency services, and mall management as required.
Participate in safety drills and training to prepare for different emergency scenarios. - Reporting & Documentation:
Document and report incidents, accidents, or security breaches in detail.
Prepare daily reports and shift handovers with relevant information for the next officer or supervisor.
Maintain accurate logs of actions taken, such as apprehensions, arrests, or customer complaints. - Collaboration & Compliance:
Collaborate with mall management, store owners, and external law enforcement to ensure effective security operations.
Ensure compliance with mall policies, safety regulations, and local laws.
Assist in maintaining the mall's emergency preparedness plans and protocols.
SECURITY OFFICER
Batchelor Institute of Indigenous Tertiary Education
07.2009 - 03.2013
- Monitor CCTV systems and conduct regular patrols to ensure the safety of all campus areas.
Maintain a visible presence on campus to deter any potential security threats or disturbances.
Lock and unlock buildings as required, ensuring all facilities are secure at the end of the day.
Respond promptly to security alarms and emergency situations. - Incident Response: Respond to and manage incidents involving trespassing, disturbances, or suspicious activities.
Take necessary actions in emergency situations, including evacuations, and first aid if required.
Document and report any incidents or accidents on campus accurately. - Access Control: Monitor and control access to buildings and campus areas, ensuring that only authorized individuals are permitted entry.
Issue visitor passes, and ensure compliance with campus security policies. - Collaboration: Work closely with faculty, staff, and students to maintain a safe and secure environment.
Liaise with local police, fire departments, and emergency medical services in the event of a major incident.
Education
Diploma of Community service - Case Management
International Institute of Education and Tranning
NSW07.2024
Certification 3 - child youth and Femily Interven
International Institute of Education and Tranning
NSW02.2024
Diploma of youth work -
Christa Collage
New South Wales 01.2024
certification 3 - Individual Support
Internationl institute of Education and Training
NSW03.2023
Skills
- Child welfare
- Youth and Family Services
- Effective communication
- Active listening
- Occupational health and safety awareness
- Customer service
- Problem solving
- Administrative support
- Community service
- Client and community service
- Alcohol service expertise
- Visitor tracking
- Stationary surveillance
- Premises patrol
- Incident reporting
- Interior and exterior patrol
- Workplace violence prevention
- Security guard license
- Night and safe deposit procedures
- CCTV surveillance
- First aid and CPR certified
- Alarm monitoring
- Access control
- Threat management
Certification
- Diploma of Youth Work
- Certificate 5 in Child Youth and Family Intervention
- Diploma of Community Service Case Management
- Heavy Rigid Licence
- Rigid Haul Truck Operations RIIMPO338D
- Conduct Civil Construction Excavator Operations RIIMPO320E
- Conduct Civil Construction Water Cart Operations RIIMPO326D
- 'LF' Forklift High Risk Licence
- Construction White Card
- S11 Mining Induction
- First Aid Certificate
- Fire Warden Training Certificate
Languages
Indonesian
Hobbies and Interests
- Fishing
- Rafting
- Camping
- Travelling
- Walking
- Hiking
- Swimming
References
- Waleed Saleem, Security Officer - Supervisor, 0469 374 012
- Gurvinder Singh, Transport in Sydney, 0452 434 146
- Mani Sandhu, Woolworth Manager, Coworker and a Friend, (041) 446-9599, manisandhu40514@gmail.com
References
References available upon request.
Timeline
SECURITY OFFICER
Asset Link Services
09.2010 - 06.2024
SECURITY OFFICER
Batchelor Institute of Indigenous Tertiary Education
07.2009 - 03.2013
Diploma of Community service - Case Management
International Institute of Education and Tranning
Certification 3 - child youth and Femily Interven
International Institute of Education and Tranning
Diploma of youth work -
Christa Collage
certification 3 - Individual Support
Internationl institute of Education and Training