Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
References
Languages
Timeline
Generic

Steven Nagle

Sutherland,NSW

Summary

Dynamic Branch Manager at Lawrence & Hanson, with proven expertise in customer relations, inventory management, and financial oversight. Successfully implemented sales strategies that consistently increase revenue. Adept at team leadership and fostering customer relationships, ensuring compliance and quality assurance in all operations.

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Efficient and results-driven, with a background in managing fast-paced and high-end dining and accommodation establishments. Skilled in team leadership, operational management, and customer service enhancement. I have consistantly demonstrated the ability to improve workflow and streamline operations for increased efficiency.

Some impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.

Having traveled extensively and gained experience across diverse industries, I have developed a strong ability in people management, effectively navigating different cultures and demographics.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Manager

Lawrence & Hanson Electrical Wholesaler
Taren Point / Alexandria
01.2023 - Current
  • Day-to-day runnings of operations.
  • Overseeing inventory management, including ordering, stocking, and tracking inventory levels.
  • Ensuring compliance with all relevant regulations and procedures.
  • Managing the branch's budget, and ensuring financial performance targets are met.
  • Monitoring sales revenue and expenses.
  • Identifying and implementing cost-saving measures.
  • Providing leadership and guidance to the branch team.
  • Developing and implementing sales strategies to achieve target sales goals.
  • Building and maintaining relationships with key customers.

Business Development Manager NSW

GSM-Trader Electrical Supplies
09.2021 - 01.2023
  • Increased sales by 30% in less than 12 months in the area.
  • Consistently meeting sales targets month on month.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Analyzed customer feedback to identify areas for improvement in products and services offered.
  • Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
  • Enhanced sales volume by 30% through skilled support to both new and inactive customers.

Purchasing Officer

Go Electrical Kirrawee
Kirrawee, Australia
01.2020 - 09.2021
  • Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
  • Analyzed supplier data, such as price lists, quality assurance plans, and delivery schedules, to determine the best suppliers for goods and services.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Reviewed inventory levels regularly and placed orders accordingly to ensure stock levels were maintained at all times.
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Conducted regular inventory audits to prevent stock shortages or excess.

Front Office Team Leader

Sofitel Darling Harbour/ Sofitel Wentworth
Sydney, Australia
02.2019 - 12.2020
  • Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Developed monthly work schedules for front office staff based on business needs and budget constraints.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
  • Greeted and assisted visitors, providing exceptional customer service and maintaining a welcoming environment.
  • Responded to messages and emails to the office and transferred correspondence.
  • Handled billing and invoicing tasks, ensuring accuracy and timely payments.
  • Ensured that all guest requests were handled promptly, accurately, courteously and professionally.

Fairmont Gold Lounge Manager

Fairmont Banff Springs Hotel
Banff, Canada
05.2017 - 11.2018
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Created weekly work schedules for lounge staff members.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Organized special events, such as happy hours and wine tastings, to promote business growth.
  • Prepared budgets for operational costs associated with running the lounge.
  • Developed and implemented bartender training programs, policies and procedures.
  • Monitored inventory levels and ordered supplies as needed.
  • Assisted with menu planning, pricing, and promotions for food and beverage items offered in the lounge.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

Front Office Duty Manager

Absolute Hotel Limerick
Limerick, Ireland
12.2015 - 05.2017
  • Implemented standard operating procedures to improve guest check- and -out process.
  • Coordinated with other departments to ensure smooth functioning of daily operations.
  • Processed payments from guests and provided accurate change when necessary.
  • Coordinated with other departments such as maintenance or housekeeping when necessary.
  • Ensured guest satisfaction by providing timely responses to guest inquiries and complaints.
  • Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
  • Coordinated room assignments, taking into account guest preferences and special requests.
  • Reviewed occupancy reports each day to identify any discrepancies or issues that may arise.
  • Oversaw daily operations of front office, ensuring efficient and effective service delivery.
  • Conducted regular staff meetings to communicate goals and solicit feedback.

Education

Bachelor of Business - International Hotel & Tourism Management

Shannon College of Hotel Management
Shannon, Co. Clare, Ireland
03.2018

High School Diploma -

St Josephs CBS
Nenagh, Co. Tipperary, Ireland
06.2012

Skills

  • Inventory management
  • Financial management
  • Sales strategy
  • Team leadership
  • Multitasking capacity
  • Customer relationship development
  • Food and beverage service
  • Compliance oversight
  • Quality assurance
  • Effective communication
  • Wine and liquor expertise

Accomplishments

  • Winner of the Patrick Lane Scholarship for Industry Potential. (Shannon College of Hotel Management)
  • Winner of The Young Hoteliers Summit (Lausanne, Switzerland)
  • Captain of University Gaelic Football team (Shannon College of Hotel Management)

Certification

  • NSW Forklift License
  • Full NSW Drivers License

Affiliations

  • Sport Enthusiast
  • Learning languages
  • Cooking
  • Travelling

References

  • Colin Churton
  • Daniel Seymour

Languages

French
Professional

Timeline

Branch Manager

Lawrence & Hanson Electrical Wholesaler
01.2023 - Current

Business Development Manager NSW

GSM-Trader Electrical Supplies
09.2021 - 01.2023

Purchasing Officer

Go Electrical Kirrawee
01.2020 - 09.2021

Front Office Team Leader

Sofitel Darling Harbour/ Sofitel Wentworth
02.2019 - 12.2020

Fairmont Gold Lounge Manager

Fairmont Banff Springs Hotel
05.2017 - 11.2018

Front Office Duty Manager

Absolute Hotel Limerick
12.2015 - 05.2017

Bachelor of Business - International Hotel & Tourism Management

Shannon College of Hotel Management

High School Diploma -

St Josephs CBS

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Steven Nagle