Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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STEVEN NGUYEN

Hinchinbrook,Australia

Summary

- Goal-oriented customer service officer brings talents in operations management, team development and process improvement. Self-motivated and enthusiastic individual with several years of hands-on experience offering assistance and guidance to company's customers.

- Committed to enhancing satisfaction and loyalty. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Customer Service Officer

Credit Corp Group
Sydney , NSW
05.2025 - 08.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Managed customer accounts by updating information and addressing discrepancies.
  • Provided customer service in a courteous and professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Handled escalated customer complaints and disputes in a professional manner.

Crew Member

MCDONALD
Hinchinbrook, NSW
07.2022 - 03.2025
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Crew Member Supervisor

WOOLWORTH
Hinchinbrook, NSW
03.2020 - 01.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods, or difficult interactions.
  • I greeted customers entering the store and responded promptly to customer needs.
  • I worked a flexible schedule and extra shifts to meet business needs.
  • Supervised crew members to ensure smooth daily operations.
  • Resolved crew disputes and maintained a positive work environment.
  • Maintained an organised work environment while adhering to safety standards.

Hospitality School Course

Cafee
, NSW
09.2020 - 09.2020
  • 2 years of hospitality where I learned safety and hazards in the food industry and hygienic practices.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Learned new materials, processes, and programs quickly.
  • Maintained a clean, safe, and well-organized kitchen environment by enforcing strict hygiene protocols at all times.

Education

High School Diploma - English Standard, Advanced Mathematics, Business Studies, Biology, Science Investigation, and Visual Arts

Hoxton Park High School
Hinchinbrook, NSW
12.2023

Bachelor of Business - Accounting

Western Sydney University
Parramatta, NSW

Skills

  • Leadership
  • Teamwork and Collaboration
  • Problem-Solving
  • Communication
  • Organisational Skills
  • Time Management
  • Resilience
  • Friendly, Positive Attitude
  • Customer service
  • Punctuality and reliability
  • Task prioritization

Accomplishments

  • Selected for Peer Support program where very few were selected.
  • Achieved a school perfect attendance award.
  • Lighting and camera showcase and Year 12 Farewell Program.
  • Received a Barista Certificate (CBD College Pty Ltd).
  • Chosen for aspire advantage where few students are selected to attend a university.

References

  • Kathy Ly, Careers Advisor, Kathy.ly5@det.nsw.edu.au, 02 9607 4222
  • Aimee Rawling, Team Performance Manager, arawlings@creditcorp.com.au, 1300 925 538

Timeline

Customer Service Officer

Credit Corp Group
05.2025 - 08.2025

Crew Member

MCDONALD
07.2022 - 03.2025

Hospitality School Course

Cafee
09.2020 - 09.2020

Crew Member Supervisor

WOOLWORTH
03.2020 - 01.2022

High School Diploma - English Standard, Advanced Mathematics, Business Studies, Biology, Science Investigation, and Visual Arts

Hoxton Park High School

Bachelor of Business - Accounting

Western Sydney University

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STEVEN NGUYEN