Steven O'Donnell
Boulder,WA
Summary
Detail-oriented Courier recognized for delivering exceptional customer service experiences while managing complex routes with outstanding organizational skills. Proven expertise in supervising and dispatching courier teams, ensuring timely deliveries and high productivity. Proficient in route optimization and time management, adept at adapting to varying traffic and weather conditions to maintain client satisfaction. Known for strong communication abilities and problem-solving skills, contributing to a positive service environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Courier
Sullivan's Logistics/ Kal Express
Kalgoorlie, WA
05.2023 - 01.2025
- Provided excellent customer service by answering questions about delivery status.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
- Assisted with loading and unloading of cargo as needed.
- Adhered to company policies and procedures, including confidentiality and data protection standards.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Inspected and verified packages at pickup and delivery points to ensure correct contents and undamaged items.
- Communicated with customers to coordinate delivery times.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Communicated customer complaints, requests and feedback to company management.
- Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
- Maintained accurate logs of deliveries and pickups.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Reported any accidents or incidents involving self or others immediately following incident.
- Assessed size, weight, and special handling requirements of each package.
- Followed all safety regulations and traffic laws during delivery operations.
Grader Operator
Fortescue Metals Group
Perth, WA
11.2022 - 01.2023
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Identified and reported any mechanical or operational issues with machinery.
- Engaged in operations involving the autonomous fleet at Solomon Minesite.
- Engaged in operations utilizing Minestar and mine control.
- Ensured smooth flow of trucks by maintaining haul roads, pit floors, and waste dumps.
- Handled multiple types of graders including 16m, 18m and 24m.
Grader operator
Hampton Mining and Civil
12.2019 - 03.2020
- Operating 16h Grader while also learning D9t and D10t Dozers, 988h Loader, 345c Excavator, 1200 Hitachi excavator and 6015b cat excavator
Operator
Nrw
01.2019 - 02.2019
- Operating 777 cats and belle 50t moxys at area c (south flank) in civil contract
Operator
Sms mining
09.2018 - 01.2019
- Gold mining operation at geko mine site operating 785 komatsu, 773 watercraft and 16M grader
Operator
Bis
03.2018 - 08.2018
- Shutdown work at karara on dry tailing facility operating 777cat and 785 komatsu and also operating 140H grader and D9 cat dozer
Operator
BGC
06.2018 - 07.2018
- Load and haul operating 785 cat dump trucks in iron ore mine at mt webber
Cleaner
Coles
01.2018 - 02.2018
- Cleaner at Coles as a temporary job while looking for better form of income
Operator
MACA
08.2017 - 10.2017
- Load and haul rare minerals at browns range in doosan moxys, doosan watercart and 14h grader
Operator
3D Earthmoving
03.2017 - 07.2017
- Civil construction building pads for processing plant and tailings dam operating various machines, 769, 773 cat dump trucks, 14h and g graders, d7 and d8 Dozers, 730 cat watercart and 769 watercart
Operator
Barminco
01.2017 - 03.2017
- Load and haul gold underground at east kundana JV operating sandvic dump trucks and 14m grader
Operator
Goldfields
09.2016 - 12.2016
- Load and haul 785 and 1500 komatsu dump trucks at invincible gold mine
Operator
Hampton mining
01.2015 - 08.2016
- Load and haul at jubilee gold mine operating Volvo moxys, 777 cat dump trucks, Volvo watercart and 16h grader
Operator
Le mancha
10.2014 - 12.2014
- Load and haul gold underground at frogs legs operating cat underground trucks
Operator
3D Earthmoving
11.2013 - 12.2013
- Operating 769 and 773 cat dump trucks building a runway at grannysmith
Operator
Clunes plant hire
09.2011 - 10.2012
- Load and haul on heapleach at st Ives operating 777 dump truck
Operator
Rio Tinto
11.2017
- Operating 730 electric komatsu dump trucks in iron ore mine at Brockman 1
Education
Year 12 graduate -
Skills
- Mining knowledge
- Awareness
- Confidence in myself
- Problem solving
- Innovative
- Attention to detail
- Cooperative
- Leadership
- Independent
- Self motivated
- Local routes
- Coordinating efficient routes
- Delivery and pickup
- Package pickup and delivery
- Excellent driving skills
References
- Justin Ruthersford, SMS Supervisor, 0437880276
- Guy Robinson, Hampton Supervisor, 0417609101
- Steve Clune, Clunes Plant Hire, 0407766442
Machines operated
- Volvo: A40d, A40f, A40d watercart, A40f watercart
- Doosan: D40, D40 watercart
- Cat: 769c, 769d, 773d, 777b, 777d, 777f, 785c, 785d, 730d, 769c watercart, 730d watercart, 775f watercart, Graders 14h, 14g, 14m, 16h, 16m, 18m, 24m, Dozers d7, d8, d9, d10 Loaders 980m, 982m, 988m,
- Komatsu: 785-5, 785-7, 1500-7
Certification
- MR License
- Forklift Ticket
Timeline
Courier
Sullivan's Logistics/ Kal Express
05.2023 - 01.2025
Grader Operator
Fortescue Metals Group
11.2022 - 01.2023
Grader operator
Hampton Mining and Civil
12.2019 - 03.2020
Operator
Nrw
01.2019 - 02.2019
Operator
Sms mining
09.2018 - 01.2019
Operator
BGC
06.2018 - 07.2018
Operator
Bis
03.2018 - 08.2018
Cleaner
Coles
01.2018 - 02.2018
Operator
Rio Tinto
11.2017
Operator
MACA
08.2017 - 10.2017
Operator
3D Earthmoving
03.2017 - 07.2017
Operator
Barminco
01.2017 - 03.2017
Operator
Goldfields
09.2016 - 12.2016
Operator
Hampton mining
01.2015 - 08.2016
Operator
Le mancha
10.2014 - 12.2014
Operator
3D Earthmoving
11.2013 - 12.2013
Operator
Clunes plant hire
09.2011 - 10.2012
Year 12 graduate -
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