STEVEN PANNELL
Angaston,SA
Summary
To utilise my existing skills and experience to efficiently carry out requirements and make a valuable contribution to any organisation, employer or team. Further to maintain professional development to maximise abilities and ensure my career progress.
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Coordinator
Bay Building Services
08.2021 - Current
- Processing new claims, scheduling estimators and submitting quotes
- Answering incoming calls & making outbound calls relating to claims
- Updating notes to internal and client Portals
- Preparing and providing documentation relating to the claim
- Issuing purchase orders to specialist trades
- Approving incoming invoices from respective trades
- Scoping / contract amendments for presentation purposes
- Consistent and accurate administration and project coordination of small-medium repairs.
- Organisation and scheduling of appropriate trades/ technicians/ estimators.
- Cost management through claim life.
- Strong focus on external and internal KPIs and client service level agreements.
- Collating photos and other associated documents for the timely submission of reports and quotations.
- Liaising with all stakeholders ensuring efficient communication and regular updates.
- Promoting a safe and WHS compliant workplace.
Inbound Agent
Call Associates
11.2019 - 07.2021
- Appointment setting using recognised booking system
- Data Input
- Liaise with Field Managers and Desktop Assessors
Owner / Manager Dream Float Australia
Sole Trader
11.2017 - 06.2019
- Appointment setting using recognised booking system
- Management of all Advertising channels
- Banking and Reconciliation
- Cleaning of Floatation tank, filters, bathroom etc
- Upselling of Products
- Stock Control
- Liaise with external therapists
- General Maintenance
- Website Maintenance
- Staff Rostering
Dial Before You Dig / Plumbing Claim Administrator
SA Water
05.2011 - 10.2017
- Delivering and auditing the compliance and processing functions in relation to plumbing claims for SA Water's blocked/choked wastewater connections
- Preparing Annual budget for Plumbers Claims and Presenting to Board for approval
- Presenting Monthly reports to senior management (cost of claims against budget) and claim trends.
- Ensuring that plumbing claims are effectively and efficiently processed within the set timeframes
- Ensuring that compliance investigations guaranteed the legitimacy of plumber's reimbursement claims
- Reducing and eliminating the incidents of fraudulent claims
- Liaising with Plumbers and Customers to resolve disputes that arise from claims
- Ensure all documents are processed in a professional manner
- Reports and statistics were produced and updated at agreed intervals
- Provide support across the business groups, as required
- Manually completing and monitoring the Dial Before You Dig requests
- Provide verbal locations of Government Inspection Points to Plumbers
Dealer Support Consultant
ALLIANZ AUST LTD
07.2009 - 05.2011
- Underwriting motor vehicle insurance policies for automotive dealerships Australia-wide
- Responding to communications; including incoming telephone calls from automotive dealerships
- Accurately answering questions and/or ensuring clients were directed to appropriate staff for resolution where required
- Preparing quotes for single and multiple motor vehicles – Insurance policy purchases
- Managing client relationships over the telephone to create and maintain a positive impression.
- Cross selling / upselling of Allianz products
- Exceed customer expectations to build long term customer relationships.
- Maintaining position KPI's and company codes of conduct
Debt Collections Officer (non-ongoing)
AUSTRALIAN TAX OFFICE (ATO)
11.2007 - 07.2009
- Making outbound telephone calls to ATO customers, or their representatives to arrange for the collection of tax debt and to resolve any issues to ensure compliance obligations are met
- Answering incoming telephone calls from ATO customers or their representatives; accurately and proficiently answering questions -ensuring clients were directed to staff for resolution were required and appropriate
- Establishing and arranging for the collection of debts and obtaining lodgment of documents, including taxation returns and business activity statements
- Managing customer and client relationships to create and maintain a positive impression of the ATO
Education
Certificate - Wool Classing
Marleston Agricultural College (TAFE)
High School - Sports, Agriculture, Geography, English, Maths
Mt. Gambier High School
Skills
- Effective interpersonal and communication skills; able to relate and interact effectively with people of all backgrounds and levels
- Attentive listener and observer; able to clearly identify and understand requirements
- Positive, well focused, enthusiastic and results-orientated
- Dedicated, confident and prepared to accept responsibility
- Effective working in a team environment or independently
Certification
- 2017: Drugs and Alcohol Awareness – SA Water
- 2016: Privacy Awareness – SA Water
- 2016: IT Security Essentials – SA Water
- 2016: Hazardous Manual Tasks – SA Water
- 2016: Health and Safety Responsibilities – SA Water
- 2015: Written Customer Communications – SA Water
- 2012: Handling Difficult Customers – SA Water
- 2012: Prevention of Bullying and Harassment – SA Water
- 2012: Injury Management for Employees – SA Water
- 2011: Injury Management and Rehabilitation – SA Water
- 2010: Certificate III in Communications – Allianz Insurance
- 2002: Certificate III in Finance – Westpac Banking Corporation
Timeline
Project Coordinator
Bay Building Services
08.2021 - Current
Inbound Agent
Call Associates
11.2019 - 07.2021
Owner / Manager Dream Float Australia
Sole Trader
11.2017 - 06.2019
Dial Before You Dig / Plumbing Claim Administrator
SA Water
05.2011 - 10.2017
Dealer Support Consultant
ALLIANZ AUST LTD
07.2009 - 05.2011
Debt Collections Officer (non-ongoing)
AUSTRALIAN TAX OFFICE (ATO)
11.2007 - 07.2009
High School - Sports, Agriculture, Geography, English, Maths
Mt. Gambier High School
Certificate - Wool Classing
Marleston Agricultural College (TAFE)
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