Steven Rawson
Templestowe,VIC
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
Fisher Lane Mobility
01.2018 - Current
- Service and repairs to high end power wheelchairs, manual wheelchairs, hospital beds, patient hoists, mobility scooters and daily living aids.
- Coordinating daily on road and in house service repairs for multiple technicians.
- liaison via phone contact, in person and emails with high need clients, support coordinators, case managers, occupational therapists and work colleagues.
- Dealing with a large sum of suppliers for diagnostic advise, parts required, purchase orders and cost/price management.
- Diagnosed and troubleshot problems, repairing, and restoring mobility equipment to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
Tow Truck Driver
Latrobe Towing
04.2011 - 03.2016
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Fastened chains, straps, covers, and binders to secure load during transit.
Education
High School Diploma -
Reservoir District Secondary College
Reservoir, VIC12.1998
Skills
- Mechanical Aptitude
- Verbal and Written Communication
- Diagnosing Malfunctions
- Troubleshooting Abilities
- Issue and Problem Resolution
- Customer Liaison
Certification
Pride Mobility. Certificate of achievement and troubleshooting for Pride scooters, light rehab products and lift chairs. 2020.
Permobil. Certificate of training. Power wheelchair technical foundation. 2022.
Permobil. Certificate of training. Power wheelchair technical foundation. 2023.
Certificate 3. Warehouse and distribution. 2017.
Accredited First Aid training. First Aid Officer.
Timeline
Service Technician
Fisher Lane Mobility
01.2018 - Current
Tow Truck Driver
Latrobe Towing
04.2011 - 03.2016
High School Diploma -
Reservoir District Secondary College