Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Interests
Timeline
ResearchAssistant

Steven Ribe

Senior IT Professional
Revesby,NSW

Summary

Experienced Senior IT Professional with a 14 year background in the IT industry. Strong client handling and interpersonal talents. Skilled in managing, delegating, and assigning complex timelines and projects. Proficienct in agile scrum methodology. VMware VCP and Veeam VMCE certified.

Overview

2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
11
11
years of professional experience

Work History

Senior Consultant

Avante IT
Alexandria, NSW
10.2018 - Current
  • Manage 25 diverse businesses with varried IT environments providing trusted and reliable IT advice aligning with their strategic plans and budget.
  • Created technical project plans and proposals with Technical Architects and Senior Engineers.
  • Manage projects using Agile Scrum methodology.
  • Carry out regular Account Management and Strategy meetings with clients; provide IT roadmaps for 1,2, and 5 year.
  • Lead and manage cyber security reviews and audits, provide remediation recommendations for clients based and risk register.
  • Manage Avante internal IT and VOIP systems.
  • Assist technical team with resolution of escalated L3 cases.
  • Manage Change Management process and lead CAB meetings.

Systems Engineer

Avante IT
Alexandria, NSW
05.2018 - 10.2018
  • Performed weekly maintenance visits assessing/resolving issues; building relationship with clients key stakeholders.
  • Resolution of escalated L3 cases.
  • Security/Network audits.
  • Liaise with external vendors for application support

Remote Support Team Leader

Systemnet
Bondi Junction, NSW
07.2017 - 05.2018
  • Established Remote Support Team and team members
  • Lead team to meet daily KPI’s, provide education to team, and create encouraging culture.
  • Management of all helpdesk; technical issues and escalations for clients.
  • Liaise with onsite team leaders, Technical team leader, clients, and senior management.
  • Onboard new clients; meeting key staff, performing handovers from previous IT providers, and recommending technical upgrades to software, hardware, and security systems.
  • Schedule projects with clients ensuring timely delivery of services while mitigating downtime.
  • Manage N-Central monitoring software; adding/removing clients and devices, escalating critical issues to appropriate teams.
  • Management of 3CX phone system.

Systems Engineer Team Leader

Systemnet
Bondi Junction, NSW
06.2016 - 07.2017
  • Development of 3 team members to achieve their professional goals.
  • Ownership and management of all technical issues for team clients.
  • Manage all team escalations of technical issues and helpdesk queue.
  • Increased communicate between technical teams, client, management, and accounts team.
  • Onboard new clients; meeting key staff, performing handovers from previous IT providers, and recommending technical upgrades to software, hardware, and security systems.
  • Schedule projects with clients ensuring timely delivery of services while mitigating downtime.

Systems Engineer

Systemnet
Bondi Junction, NSW
12.2013 - 06.2016
  • Performed telephone and Remote support and troubleshooting, KPI 10 cases per day.
  • Onsite technical installations and service.
  • Hardware and Software Support.
  • Workstation Installation, Configuration, and Upgrades.
  • Client relationship management.

Specialist

Apple Inc
Sydney, Australia, Australia
04.2010 - 04.2011
  • Performed triage and repair of Apple products [hardware/software].
  • Communicate [oral/written] with customers and upper management [reports/quotes/status] 15-30 minute appointments.

Operations Research Analyst

US ARMY
Arsenal, USA, USA
04.2009 - 04.2010
  • Key Responsibilities.
  • Program Unmanned Aerial and Ground Vehicles (UAV & UGV) plugins using C++ using Ubuntu Linux environment.
  • Organize and database 2 off-site warehouses to streamline assembly.
  • Created technical documents based on US Army standards using MS office suite.

Genius

Apple Inc
Rockaway, USA, USA
10.2007 - 04.2009
  • Performed triage and repair Apple products [hardware/software], 15-30 minute appointments.
  • Communicate [oral/written] with customers and upper management [reports/quotes/status].
  • Log customer issues in incident management system GCRM.

Education

Cert IV - Ministry

Hillsong International Leadership College
Waterloo, NSW, Australia
01.2011 - 12.2011

Bachelor of Science - Telecommunications Management

New Jersey Institute Of Technology
Newark, NJ, USA
09.2004 - 05.2007

Associate of Science - Telecommunications Systems Technology

County College Of Morris
Randolph, NJ, USA
09.2001 - 06.2004

Skills

Team Leadership and Development

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

VMware Certified Professional (VCP)

Quote

To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein

Interests

Coffee

D&D

Hiking

Timeline

Senior Consultant

Avante IT
10.2018 - Current

Systems Engineer

Avante IT
05.2018 - 10.2018

Veeam Certified Engineer (VMCE)

11-2017

VMware Certified Professional (VCP)

07-2017

Remote Support Team Leader

Systemnet
07.2017 - 05.2018

Systems Engineer Team Leader

Systemnet
06.2016 - 07.2017

Systems Engineer

Systemnet
12.2013 - 06.2016

Cert IV - Ministry

Hillsong International Leadership College
01.2011 - 12.2011

Specialist

Apple Inc
04.2010 - 04.2011

Operations Research Analyst

US ARMY
04.2009 - 04.2010

Genius

Apple Inc
10.2007 - 04.2009

Bachelor of Science - Telecommunications Management

New Jersey Institute Of Technology
09.2004 - 05.2007

Associate of Science - Telecommunications Systems Technology

County College Of Morris
09.2001 - 06.2004

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Steven RibeSenior IT Professional