Coffee
Steven Ribe
Senior IT Professional
Revesby,NSW
Summary
Experienced Senior IT Professional with a 14 year background in the IT industry. Strong client handling and interpersonal talents. Skilled in managing, delegating, and assigning complex timelines and projects. Proficienct in agile scrum methodology. VMware VCP and Veeam VMCE certified.
Overview
2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Senior Consultant
Avante IT
Alexandria, NSW
10.2018 - Current
- Manage 25 diverse businesses with varried IT environments providing trusted and reliable IT advice aligning with their strategic plans and budget.
- Created technical project plans and proposals with Technical Architects and Senior Engineers.
- Manage projects using Agile Scrum methodology.
- Carry out regular Account Management and Strategy meetings with clients; provide IT roadmaps for 1,2, and 5 year.
- Lead and manage cyber security reviews and audits, provide remediation recommendations for clients based and risk register.
- Manage Avante internal IT and VOIP systems.
- Assist technical team with resolution of escalated L3 cases.
- Manage Change Management process and lead CAB meetings.
Systems Engineer
Avante IT
Alexandria, NSW
05.2018 - 10.2018
- Performed weekly maintenance visits assessing/resolving issues; building relationship with clients key stakeholders.
- Resolution of escalated L3 cases.
- Security/Network audits.
- Liaise with external vendors for application support
Remote Support Team Leader
Systemnet
Bondi Junction, NSW
07.2017 - 05.2018
- Established Remote Support Team and team members
- Lead team to meet daily KPI’s, provide education to team, and create encouraging culture.
- Management of all helpdesk; technical issues and escalations for clients.
- Liaise with onsite team leaders, Technical team leader, clients, and senior management.
- Onboard new clients; meeting key staff, performing handovers from previous IT providers, and recommending technical upgrades to software, hardware, and security systems.
- Schedule projects with clients ensuring timely delivery of services while mitigating downtime.
- Manage N-Central monitoring software; adding/removing clients and devices, escalating critical issues to appropriate teams.
- Management of 3CX phone system.
Systems Engineer Team Leader
Systemnet
Bondi Junction, NSW
06.2016 - 07.2017
- Development of 3 team members to achieve their professional goals.
- Ownership and management of all technical issues for team clients.
- Manage all team escalations of technical issues and helpdesk queue.
- Increased communicate between technical teams, client, management, and accounts team.
- Onboard new clients; meeting key staff, performing handovers from previous IT providers, and recommending technical upgrades to software, hardware, and security systems.
- Schedule projects with clients ensuring timely delivery of services while mitigating downtime.
Systems Engineer
Systemnet
Bondi Junction, NSW
12.2013 - 06.2016
- Performed telephone and Remote support and troubleshooting, KPI 10 cases per day.
- Onsite technical installations and service.
- Hardware and Software Support.
- Workstation Installation, Configuration, and Upgrades.
- Client relationship management.
Specialist
Apple Inc
Sydney, Australia, Australia
04.2010 - 04.2011
- Performed triage and repair of Apple products [hardware/software].
- Communicate [oral/written] with customers and upper management [reports/quotes/status] 15-30 minute appointments.
Operations Research Analyst
US ARMY
Arsenal, USA, USA
04.2009 - 04.2010
- Key Responsibilities.
- Program Unmanned Aerial and Ground Vehicles (UAV & UGV) plugins using C++ using Ubuntu Linux environment.
- Organize and database 2 off-site warehouses to streamline assembly.
- Created technical documents based on US Army standards using MS office suite.
Genius
Apple Inc
Rockaway, USA, USA
10.2007 - 04.2009
- Performed triage and repair Apple products [hardware/software], 15-30 minute appointments.
- Communicate [oral/written] with customers and upper management [reports/quotes/status].
- Log customer issues in incident management system GCRM.
Education
Cert IV - Ministry
Hillsong International Leadership College
Waterloo, NSW, Australia 01.2011 - 12.2011
Bachelor of Science - Telecommunications Management
New Jersey Institute Of Technology
Newark, NJ, USA 09.2004 - 05.2007
Associate of Science - Telecommunications Systems Technology
County College Of Morris
Randolph, NJ, USA 09.2001 - 06.2004
Skills
Team Leadership and Development
Project Implementation
IT Strategy development
BCP and DR planning
Security planning
Documentation and reporting
Risk mitigation planning
Project lifecycle management
Agile framework
Infrastructure development
Training & Development
Teamwork
Conflict resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
VMware Certified Professional (VCP)
Quote
To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein
Interests
D&D
Hiking
Timeline
Senior Consultant
Avante IT
10.2018 - Current
Systems Engineer
Avante IT
05.2018 - 10.2018
Veeam Certified Engineer (VMCE)
11-2017
VMware Certified Professional (VCP)
07-2017
Remote Support Team Leader
Systemnet
07.2017 - 05.2018
Systems Engineer Team Leader
Systemnet
06.2016 - 07.2017
Systems Engineer
Systemnet
12.2013 - 06.2016
Cert IV - Ministry
Hillsong International Leadership College
01.2011 - 12.2011
Specialist
Apple Inc
04.2010 - 04.2011
Operations Research Analyst
US ARMY
04.2009 - 04.2010
Genius
Apple Inc
10.2007 - 04.2009
Bachelor of Science - Telecommunications Management
New Jersey Institute Of Technology
09.2004 - 05.2007
Associate of Science - Telecommunications Systems Technology
County College Of Morris
09.2001 - 06.2004