English
Steven Ribe
Senior IT Professional
Revesby,NSW
Summary
Experienced Senior IT Professional with a 14 year background in the IT industry. Strong client handling and interpersonal talents. Skilled in managing, delegating, and assigning complex timelines and projects. Proficienct in agile scrum methodology. VMware VCP and Veeam VMCE certified.
Overview
2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Senior Consultant
Avante IT
Alexandria , NSW
2018.10 - Current
- Manage 25 diverse businesses with varried IT environments providing trusted and reliable IT advice aligning with their strategic plans and budget.
- Created technical project plans and proposals with Technical Architects and Senior Engineers.
- Manage projects using Agile Scrum methodology.
- Carry out regular Account Management and Strategy meetings with clients; provide IT roadmaps for 1,2, and 5 year.
- Lead and manage cyber security reviews and audits, provide remediation recommendations for clients based and risk register.
- Manage Avante internal IT and VOIP systems.
- Assist technical team with resolution of escalated L3 cases.
- Manage Change Management process and lead CAB meetings.
Systems Engineer
Avante IT
Alexandria , NSW
2018.05 - 2018.10
- Performed weekly maintenance visits assessing/resolving issues; building relationship with clients key stakeholders.
- Resolution of escalated L3 cases.
- Security/Network audits.
- Liaise with external vendors for application support
Remote Support Team Leader
Systemnet
Bondi Junction , NSW
2017.07 - 2018.05
- Established Remote Support Team and team members
- Lead team to meet daily KPI’s, provide education to team, and create encouraging culture.
- Management of all helpdesk; technical issues and escalations for clients.
- Liaise with onsite team leaders, Technical team leader, clients, and senior management.
- Onboard new clients; meeting key staff, performing handovers from previous IT providers, and recommending technical upgrades to software, hardware, and security systems.
- Schedule projects with clients ensuring timely delivery of services while mitigating downtime.
- Manage N-Central monitoring software; adding/removing clients and devices, escalating critical issues to appropriate teams.
- Management of 3CX phone system.
Systems Engineer Team Leader
Systemnet
Bondi Junction , NSW
2016.06 - 2017.07
- Development of 3 team members to achieve their professional goals.
- Ownership and management of all technical issues for team clients.
- Manage all team escalations of technical issues and helpdesk queue.
- Increased communicate between technical teams, client, management, and accounts team.
- Onboard new clients; meeting key staff, performing handovers from previous IT providers, and recommending technical upgrades to software, hardware, and security systems.
- Schedule projects with clients ensuring timely delivery of services while mitigating downtime.
Systems Engineer
Systemnet
Bondi Junction , NSW
2013.12 - 2016.06
- Performed telephone and Remote support and troubleshooting, KPI 10 cases per day.
- Onsite technical installations and service.
- Hardware and Software Support.
- Workstation Installation, Configuration, and Upgrades.
- Client relationship management.
Specialist
Apple Inc
Sydney, Australia , Australia
2010.04 - 2011.04
- Performed triage and repair of Apple products [hardware/software].
- Communicate [oral/written] with customers and upper management [reports/quotes/status] 15-30 minute appointments.
Operations Research Analyst
US ARMY
Arsenal, USA , USA
2009.04 - 2010.04
- Key Responsibilities.
- Program Unmanned Aerial and Ground Vehicles (UAV & UGV) plugins using C++ using Ubuntu Linux environment.
- Organize and database 2 off-site warehouses to streamline assembly.
- Created technical documents based on US Army standards using MS office suite.
Genius
Apple Inc
Rockaway, USA , USA
2007.10 - 2009.04
- Performed triage and repair Apple products [hardware/software], 15-30 minute appointments.
- Communicate [oral/written] with customers and upper management [reports/quotes/status].
- Log customer issues in incident management system GCRM.
Education
Cert IV - Ministry
Hillsong International Leadership College
Waterloo, NSW, Australia 2011.01 - 2011.12
Bachelor of Science - Telecommunications Management
New Jersey Institute Of Technology
Newark, NJ, USA 2004.09 - 2007.05
Associate of Science - Telecommunications Systems Technology
County College Of Morris
Randolph, NJ, USA 2001.09 - 2004.06
Skills
Team Leadership and Development
undefinedLanguages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
VMware Certified Professional (VCP)
Quote
To raise new questions, new possibilities, to regard old problems from a new angle, requires creative imagination and marks real advance in science.
Albert Einstein
Interests
Coffee
D&D
Hiking
Timeline
Senior Consultant
Avante IT
2018.10 - Current
Systems Engineer
Avante IT
2018.05 - 2018.10
Veeam Certified Engineer (VMCE)
2017-11
VMware Certified Professional (VCP)
2017-07
Remote Support Team Leader
Systemnet
2017.07 - 2018.05
Systems Engineer Team Leader
Systemnet
2016.06 - 2017.07
Systems Engineer
Systemnet
2013.12 - 2016.06
Cert IV - Ministry
Hillsong International Leadership College
2011.01 - 2011.12
Specialist
Apple Inc
2010.04 - 2011.04
Operations Research Analyst
US ARMY
2009.04 - 2010.04
Genius
Apple Inc
2007.10 - 2009.04
Bachelor of Science - Telecommunications Management
New Jersey Institute Of Technology
2004.09 - 2007.05
Associate of Science - Telecommunications Systems Technology
County College Of Morris
2001.09 - 2004.06