STEVEN RIDGWAY
Kensington,Australia
Summary
Dedicated Finance and Operations Officer with over 17 years of banking and 21 years of customer service experience, specialising in Procure to Pay (P2P) processes for accounts payable and receivable. Proven ability to lead and deliver change initiatives, manage complex financial operations, and deliver solutions in fast-paced environments. Skilled in stakeholder engagement, financial reporting, ERP implementation (including D365), and process optimisation. Strong track record in supporting organisational transformation through change leadership, training, and operational alignment. A proactive team player, adept at enhancing efficiency and supporting strategic reform.
Overview
8
8
years of professional experience
Work History
Accounts Payable Coordinator
Department of Education – Victorian Academy of Teaching and Leadership
03.2025 - Current
- Led training initiatives for the rollout and adoption of Microsoft Dynamics 365 (D365), ensuring staff competency and system efficiency.
- Lead financial operations and process improvements within a reform-focused environment.
- Utilising ERP systems (SAP, Oracle Cloud, Oracle E-BUS) to process refunds, track payments, and generate reports.
- Managing accounts payable, including invoice processing, supplier communications, and payment follow-up.
- Handling month-end processes such as accruals, reconciliations, and variance analysis.
- Ensuring vendor data accuracy and supporting employee expense approvals.
- Supporting change management by engaging stakeholders and coordinating implementation tasks aligned with reforms.
Finance Officer
Department of Education – International Students
01.2025 - 03.2025
- Processed payables and receivables via ERP systems.
- Maintained stakeholder relationships and resolved documentation issues.
Finance and Operations Officer
Department of Education
12.2023 - 12.2024
- Led Procure-to-Pay processes and provided policy improvement support.
- Supported change leadership through stakeholder engagement during process and policy updates.
- Prepared financial journals and ensured accurate reporting.
- Ensured compliance with Victorian Government procurement and reporting requirements.
- Reconciled accounts payable and receivable, ensuring accurate financial reporting and compliance for month-end with internal controls and policies.
- Work with finance colleagues and other internal stakeholders to implement changes to processes and systems.
Senior Business Banker
National Australia Bank
05.2022 - 11.2023
- Led client engagement and digital banking adoption to streamline cash management.
- Managed complex stakeholder relationships across internal and external channels.
- Supported change through strategic communication and operational alignment.
Transactional Solutions Director
Westpac NZ – Institutional Banking
11.2019 - 05.2022
- Delivered large-scale client onboarding and implementation projects.
- Led process improvement initiatives and stakeholder education on system changes.
- Provided leadership during strategic system transitions.
Transactional Relationship Manager
Bank of New Zealand – Institutional Banking
08.2017 - 11.2019
- Managed a large corporate client portfolio.
- Built stakeholder relationships and analysed performance data.
- Delivered ongoing change support to ensure platform adoption and client alignment.
Skills
- Change Management & Leadership
- Accounts payable and receivable
- Financial reporting and documentation
- ERP system implementation (SAP, Oracle, D365)
- Month-end processes
- Stakeholder engagement and management
- Project coordination and training delivery
- Risk assessment and mitigation
- Contract and vendor management
- Process improvement and compliance
- Microsoft Dynamics 365
- Accounts payable management
- ERP systems utilization
References
- John Morrison, Operations Manager, +61 499 689 591
- Henry Yi, Finance Manager, [Phone number]
Residency
Australian Resident
Professional Development
- D365 ERP Training & Implementation Lead
- Customer Service Programme (BNZ)
- Inspire Leadership Training
Timeline
Accounts Payable Coordinator
Department of Education – Victorian Academy of Teaching and Leadership
03.2025 - Current
Finance Officer
Department of Education – International Students
01.2025 - 03.2025
Finance and Operations Officer
Department of Education
12.2023 - 12.2024
Senior Business Banker
National Australia Bank
05.2022 - 11.2023
Transactional Solutions Director
Westpac NZ – Institutional Banking
11.2019 - 05.2022
Transactional Relationship Manager
Bank of New Zealand – Institutional Banking
08.2017 - 11.2019
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