Steven Riley
Annandale,Australia
Overview
29
29
years of professional experience
Work History
Sales Manager
Sheds n Homes
Townsville, Australia
03.2022 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Conducted market research and reported on competitors.
Fitness Trainer & Assessor
Fit College
Townsville, Australia
01.2021 - 03.2022
- Led fitness courses in Cert III & IV as a classroom and gym based tutor
- Designed structured educational content
- Conducted lessons according to plans
- Measured student performance against predetermined criteria.
- Provided assistance to students to achieve their educational goals.
- Created detailed reports for senior management
Business Consultant (Remote)
Self Employed
Melbourne
10.2011 - 12.2021
- Directed commercial projects efficiently.
- Reviewed and negotiated terms for new agreements.
- Prepared commercial tenders.
- Prepared estimates and quotations.
- Processed orders accurately and efficiently.
- Coordinated schedules for efficient production flow.
- Created and executed sales plans.
- Manage all customer inquiries efficiently.
- Produced detailed reports for executive review.
- Engaged daily with Sage, CRM, and HubSpot systems.
- Executed strategic planning for new products.
Duty Manager/Fitness Instructor/Class Instructor/Personal Trainer
Alien Fitness Pty Limited
Melbourne, Australia
08.2012 - 03.2021
- Developed and implemented strategies to improve customer service
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Provided instructions in proper form, technique, and safety when performing exercises.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Created nutritional plans that support overall health goals of clients.
- Demonstrated various exercises with the use of free weights and machines.
- Organized group classes for small groups or large groups depending on client's preferences.
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Analysed business trends and implemented new strategies
General Manager of Operations
U-Spec Limited
, UK
07.2009 - 09.2011
- Developed and implemented operational policies and procedures to improve efficiency.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Reviewed reports on operational performance metrics and identified areas of improvement.
- Established quality assurance processes to ensure customer satisfaction.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Resolved escalated customer service issues in a timely manner.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Football Department Manager
Central Training UK Limited
, UK
07.2004 - 07.2009
- Oversaw daily operations of football education department.
- Managed over 20 vocational trainers and assessors.
- Managed delivery of Apprenticeship Education Programme for 16-18 year olds at English Football League (EFL) clubs, several English Premier League (EPL) clubs, and several rugby league (Super League) clubs
- Designed structured educational programs to meet academic standards.
- Conducted staff training.
- Monitored and verified educational program quality according to accreditation guidelines.
- Devised and implemented educational strategy for League Football Education (LFE), Premier League Learning, Super League.
- Developed data-driven reports for key stakeholders.
- Attended regular stakeholder meetings.
- Presented at major stakeholder events.
- Attended sports industry events
Football Department Exercise & Fitness Tutor
Central Training UK Limited
, UK
01.2000 - 06.2004
- Delivered Apprenticeship Education Programme for 16-18 year olds at several English Football League (EFL) clubs, English Premier League (EPL) clubs, and rugby league (Super League) clubs
- Successfully executed curriculum delivery.
- Executed learner assessments conforming to regulatory criteria.
- Participated in routine professional development events.
- Attended regular review meetings with the head coaching staff at the various football and rugby clubs.
- Took part in regular meetings with stakeholders.
- Developed comprehensive reporting systems for senior leadership and key stakeholders.
Commercial Business Development Manager
Bold Nu-Tec Insulation Products & Services
, UK
01.1996 - 12.1999
- Developed and implemented strategies to increase market share for the company.
- Created and maintained relationships with key clients, partners, and vendors.
- Conducted in-depth research on current industry trends and competitive analysis.
- Identified potential business opportunities and developed sales plans accordingly.
- Provided regular feedback to senior management on progress made towards goals set out in business plans.
- Collaborated with other departments to ensure customer satisfaction levels were met or exceeded.
- Researched potential international markets for expansion opportunities.
- Established pricing structures that maximize profitability while still meeting customer demands.
- Developed a comprehensive understanding of our target markets through extensive market research activities.
- Communicated effectively with internal stakeholders regarding ongoing projects and their progress updates.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
Bachelor of Arts - Sports And Leisure Managment
Brunel University
UK09-1996
Qualifications
- CYQ Personal Trainer
- NVQ Management Level 4
- NVQ Operational Health & Safety Level 3
- NVQ Business Admin Level 2
- NVQ Customer Service Level 3
- NVQ Business Planning Level 3
- RSA Vocational Assessor Award
- C Licence Football Coaching
- FA Level 2 Football Coaching
- Metafit Certified Instructor
Interests
- Soccer (EPL)
- Rugby League (NRL/Super League)
- Gym
- Music
- Travel
References
- Nathan Murphy, nmurphy@clontarffoundation.com.au, 0400113550
- Jason Symonds, Jasonsymonds4@bigpond.com, 0473888847
Timeline
Sales Manager
Sheds n Homes
03.2022 - Current
Fitness Trainer & Assessor
Fit College
01.2021 - 03.2022
Duty Manager/Fitness Instructor/Class Instructor/Personal Trainer
Alien Fitness Pty Limited
08.2012 - 03.2021
Business Consultant (Remote)
Self Employed
10.2011 - 12.2021
General Manager of Operations
U-Spec Limited
07.2009 - 09.2011
Football Department Manager
Central Training UK Limited
07.2004 - 07.2009
Football Department Exercise & Fitness Tutor
Central Training UK Limited
01.2000 - 06.2004
Commercial Business Development Manager
Bold Nu-Tec Insulation Products & Services
01.1996 - 12.1999
Bachelor of Arts - Sports And Leisure Managment
Brunel University
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