Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Sequera

17 Hedgerow Court,Victoria

Summary

Adept in Operations Management and Team Leadership, I have significantly enhanced operational efficiency and team productivity at Brief Access in my short time their. My expertise in staff training and development, coupled with a strong focus on customer satisfaction, has fostered a positive work environment and achieved notable improvements in performance outcomes. Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

27
27
years of professional experience

Work History

Operation Manager

Brief Access
08.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Hiring staff as required by business
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implementing stock control systems.
  • scheduling daily scaffold labour for erection and dismantling of jobs.
  • Vehicle maintenances for all company owned assets.

Operations Manager

Acrow Limited
02.2017 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Encouraged employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed yard inventory monthly and yearly major stocktakes
  • interstate transfers between branchs
  • Reciting of oversea containers into stock
  • Managed daily stock request adjustments by admin team
  • daily meeting with sales and hire departments to forecast sales and hire stock
  • Hiring, training of new staff to fulfill business requirements
  • Developed and maintained relationships with external customers and suppliers
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed a very strong relationship with clients, resulting in increased loyalty and repeat business
  • Managed daily branch operations for optimal productivity and customer satisfaction
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained professional, organized, and safe environment for employees and customers
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
  • Maintained friendly and professional customer interactions.

Leading Hand Painter Blaster

Hertel Modern
01.2015 - 01.2016
  • Achieved a high-quality finish by preparing surfaces and applying appropriate painting techniques.
  • Inspected surfaces for defects prior to painting-taking corrective action when necessary to ensure flawless results.
  • Demonstrated versatility in working with various types of paints such as epoxy-based coatings, polyurethane finishes, waterborne systems-adapting methods accordingly.
  • Optimized paint usage through proper selection of nozzles, hoses, pressure settings, and other related factors based on specific project requirements.
  • Adhered to all safety regulations while operating blasting equipment, protecting both self and colleagues from potential hazards.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Provided supervisor with daily status report on all job tasks and workers' duties.

Leading Hand Painter Blaster

Cape Australia
07.2014 - 07.2015
  • Developed a strong rapport with staff members through effective communication and leadership skills.
  • Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
  • Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
  • Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.

Dispatch Yard Manager

Cape Australia
04.2012 - 06.2014

· Lead & manage a team of between 20 to 30 yard staff

· Conduct daily pre starts & weekly toolbox meetings

· Prepare daily work schedules & allocate to staff

· Complete time sheets

· Perform site inductions when necessary

· Arrange external transport as well as organise truck drivers daily run sheets

· Coordinate and dispatch stock for all outgoing orders to appropriate site locations in accordance to daily orders

· Unload trucks & shipping containers

· Tag & count returns in a timely manner ensuring quantities returned are correct, palletize & return to stock

· Conduct mini & major stock takes to ensure accurate yard stock levels

· Monitor & review external transport costs ensuring the budget is adhered to

· Assist OH & S Manager in Implementing OH & S Safety procedures

· Mentoring & supporting staff in fulfilling their tasks & responsibilities achieving a high level of productivity

· Maintain maintenance schedule on forklifts, company vehicles & yard machinery(dip tank, board stacking machine, board making machine)

· Order yard supplies & PPE & distribute amongst staff

· Data entry of delivery & return dockets also conducting monthly site reconciliations

· Liaise with all levels of management including general manager, scaffold supervisors, scaffolders, estimating & drafts team

· Work closely when necessary with all levels of management to address and solve all issues in an efficient timely manner

· Maintaining communication with interstate depot managers regarding stock movement & coordinating deliveries to & from states

· Construct, erect & dismantle scaffold on site to job requirements

· Deliver scaffold loads to site locations in accordance to site orders

· Ran & supervised maintenance shutdown in Orbost, consisting of designing, erecting &

dismantling scaffold with a team of 5 scaffolders

· Inspect scaffolding prior to use ensuring safety requirements are met

Assisted with the shutdown of the Cape Springvale Depot

Intermediate Scaffolder

APS Industrial Services
03.2010 - 04.2012

· Construct scaffold

· Erect & dismantle scaffold in a timely manner

· Deliver scaffold to sites

· Work with tube & clip, cup lock & quick stage

· General scaffolding duties sign scaffold tags

complete handover certiftcates

complete site specific SWMS

Dispatch/Yard Manager

Harsco Bell Scaffolding Australia
07.2001 - 02.2010

· Prepare daily work schedules for yard staff

· Organise daily truck driver/s run sheet & arrange external transportation for deliveries

· Coordinate and dispatch stock for all outgoing orders to appropriate site locations in accordance to daily requests

· Coordinate stock returns in a timely manner ensuring quantities returned are correct

· Maintain month end stock levels and conduct mini stock takes when necessary with company in-house program (Scaftec Irent) to ensure accurate site balances

· Data Entry of delivery & return dockets

· Conduct half year major stocktake

· Ensure timely & efficient movement of orders to site locations

· Order equipment and coordinate distribution to yard staff

· Ensure the correct quantities of stock required for customer requests and orders is provided

· Liaise with all levels of management including scaffold supervisors & scaffolders

· Ability to communicate well with all levels of management to address and solve all issues in an efficient timely manner

· Construct, erect & dismantle scaffolding on site in a timely manner

· Deliver scaffold loads to site locations in accordance to agreed service delivery

· Loading & unloading of trucks with forklift & general maintenance & yard duties

· Maintaining communication with interstate depot managers regarding stock movement & coordinating deliveries to & from states

Painter /Industrial Sand Blaster

DH Corrosion DPC Coatings
04.1997 - 05.2001

· Sandblasting/Grit blasting

· Painting to specifications as required

· Dogging

· Customer deliveries

· Forklift duties

· General labouring duties

Education

High School Diploma -

Westall Secondary College
Clayton South, VIC
1997

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Time Management
  • Verbal and written communication
  • Staff Training and Development
  • Staff Management
  • Customer Relationship Management (CRM)
  • Marketing

Timeline

Operation Manager

Brief Access
08.2023 - Current

Operations Manager

Acrow Limited
02.2017 - 06.2023

Leading Hand Painter Blaster

Hertel Modern
01.2015 - 01.2016

Leading Hand Painter Blaster

Cape Australia
07.2014 - 07.2015

Dispatch Yard Manager

Cape Australia
04.2012 - 06.2014

Intermediate Scaffolder

APS Industrial Services
03.2010 - 04.2012

Dispatch/Yard Manager

Harsco Bell Scaffolding Australia
07.2001 - 02.2010

Painter /Industrial Sand Blaster

DH Corrosion DPC Coatings
04.1997 - 05.2001

High School Diploma -

Westall Secondary College
Steven Sequera