Steven Sillars
Blacktown
Summary
Seasoned Operations Manager and talented leader with 26 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Site Operations Manager
Unipart Logistics
10.2023 - 05.2025
- Streamlined site operations, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement process improvements and operational best practices.
- Developed and managed standard operating procedures to ensure compliance with safety regulations.
- Coordinated logistics for materials procurement, optimizing inventory levels and reducing costs.
- Analyzed performance metrics to identify areas for enhancement in site operations.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Boosted productivity by identifying bottlenecks in workflows and addressing them effectively.
- Led continuous improvement efforts, identifying areas of opportunity and driving positive change across the organization.
- Conducted regular audits of operational procedures, ensuring compliance with industry standards and regulations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Maersk Contract Logistics
06.2019 - 10.2023
- Driving the principles of “Lean” warehousing using the 5S method with the aim of improving operational efficiency.
- Led operational efficiency initiatives to streamline logistics processes and reduce turnaround times.
- Oversaw inventory management systems, ensuring accuracy and timely replenishment of stock levels.
- Analyzed operational data to identify trends, driving strategic decision-making for resource allocation.
- Collaborated with cross-functional teams to implement process improvements and optimize supply chain performance.
- Managed vendor relationships, negotiating contracts and improving service delivery standards.
- Implemented cost-saving measures resulting in significant reductions in operational expenses without compromising quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Mentored junior managers, fostering a culture of continuous improvement and professional development within the team.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Warehouse & Distribution Manager
Manitowoc Cranes
01.2015 - 06.2019
- Oversaw daily warehouse operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock flow to meet production demands efficiently.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Tracked production and quality control systems to proactively identify deficiencies.
- Collaborated with manufacturing and supply chain management.
- Integrated warehouse operations with existing and new business processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Cultivated member loyalty by delivering flawless service to foster client retention.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
Operations Supervisor
DB Schenker
02.2010 - 01.2015
- Supervising and coordinating all inbound and outbound functions of multiple DB Schenker multi-client site
- Maintaining stock integrity for numerous major DB Schenker customers
- Managing all cycle count and stock take functions across the warehouse to ensure inventory accuracy.
- Developing and implementing warehouse policies and procedures to improve processes and ensure compliance with safety and regulatory standards.
- Liaising with major DB Schenker customers including Samsung, Dell, HP, Apple & H&M clothing.
- Supervision and coordination of all domestic and international deliveries into and out of Schenker multi-client sites
- Staff rostering and planning using internal full-time staff as well as multiple recruitment agencies.
- Developing and implementing warehouse policies and procedures to improve processes and ensure compliance with safety and regulatory standards.
- Supervising a team of over 30 + staff across all operational functions.
- Oversaw daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Mentored team members, fostering skill development and enhancing operational performance.
National Warehouse and Transport Supervisor
PMA Solutions
06.1998 - 01.2010
- Management and supervision of the daily transport, logistics and operations functions for PMA NSW warehouse as well as overseeing the same in PMA VIC and PMA QLD warehouses.
- Prioritization of urgent customer orders to ensure all SLA and KPI’s were met.
- Main contact for major freight suppliers including TNT, Startrack & Toll.
- Developing and implementing warehouse policies and procedures to improve processes and ensure compliance with safety and regulatory standards.
- Managing the freight billing functions including reconciliation of invoices and rate reviews.
- Managing a team of 8 Internal PMA solutions delivery drivers.
- Implementing process improvements to increase accuracy and improve productivity across the warehouse.
- Leading daily departmental meetings and MDI (Managing for daily improvements) discussions with team leaders and other warehouse staff.
- Monitoring an auditing established company procedures to insure internal and external compliance.
- Conducting annual performance reviews with direct staff.
- Managing all staff timesheets and payroll approvals.
- Inventory management cycle counts, and coordination of the yearly stocktake.
- Supervised transport operations, ensuring compliance with safety regulations and company policies.
- Coordinated logistics to optimize delivery schedules, improving overall efficiency of transport routes.
- Trained and mentored team members on operational best practices and safety protocols.
- Developed strong relationships with clients to ensure customer satisfaction and foster repeat business opportunities.
- Proactively identified potential issues affecting transportation services offered to clients, taking corrective action when necessary before problems escalated into larger concerns.
- Coordinated schedules and communicated changes to customers.
Education
Higher School Certificate -
Marsden High School
01.1996
Diploma - Logistics and Supply chain
CAL Institute
01.2024
Diploma - Leadership Management
CAL Institute
01.2024
Certificate III – IV - Supply Chain & Distribution (Warehousing & Storage)
TAFE NSW
01.2001
Skills
- Operational improvement
- Strategic asset management
- Facility operations management
- Customer engagement
- Team management
- Strategic project execution
- Warehouse management
- Proficient in managing organizational structures
- Development and enforcement of procedures
- Preventive maintenance planning
- Health compliance expertise
- Customer relationship management
- Strong organizational skills
- Operational efficiency
Certification
LF & LO High Risk Forklift License
Timeline
Site Operations Manager
Unipart Logistics
10.2023 - 05.2025
Operations Manager
Maersk Contract Logistics
06.2019 - 10.2023
Warehouse & Distribution Manager
Manitowoc Cranes
01.2015 - 06.2019
Operations Supervisor
DB Schenker
02.2010 - 01.2015
National Warehouse and Transport Supervisor
PMA Solutions
06.1998 - 01.2010
Diploma - Logistics and Supply chain
CAL Institute
Diploma - Leadership Management
CAL Institute
Certificate III – IV - Supply Chain & Distribution (Warehousing & Storage)
TAFE NSW
Higher School Certificate -
Marsden High School
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