Steven Svircevic
Miranda,NSW
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Case Manager - Senior
Employers Mutual Limited
12.2020 - 08.2023
- To proactively and effectively manage all aspects of a caseload of workers’ compensation claims within the relevant legislation and guidelines (SRC Act of 1988 and Workcover WA).
Manager – Customer Engagement
Customer Engagement | Engineers Australia
09.2018 - 11.2020
- To manage a team of customer engagement professionals to drive membership growth, satisfaction and retention in alignment with the customer engagement centre’s KPIs and growth targets.
Specialist Assessment Officer
Customer Engagement | Engineers Australia
12.2017 - 09.2018
- To deliver accurate frontline advice to customers and agents undertaking assessment for migration, chartered or registration purposes through Engineers Australia.
Equities & Margin Lending Associate
Commonwealth Securities | Commonwealth Bank Of Australia
09.2014 - 08.2017
- To provide subject matter expertise in areas of Australian Equities, Margin Lending and Commonwealth Bank products.
Education
Diploma of Clinical Hypnosis + Neurolinguistic Programming Practitioner Course -
The Institute of Applied Psychology
02.2024
Bachelor of Business Administration -
Macquarie University
01.2012
Advanced Diploma in Business (Marketing) -
Northern Sydney Institute of TAFE
01.2009
Skills
- Superior problem solving ability
- Customer-centric approach
- Exceptional interpersonal skills
- Cost benefit analysis
- Extensive knowledge of Microsoft OS
- Leadership & Management skills
- Training facilitator
- Mindfulness meditation facilitator
- Exceed retention targets year on year
- Mental health first aid
- Customer service excellence
- Interviewing skills
- Written and verbal communication
- Resource Management
- Data Entry and Analysis
References
References available on request.
Timeline
Case Manager - Senior
Employers Mutual Limited
12.2020 - 08.2023
Manager – Customer Engagement
Customer Engagement | Engineers Australia
09.2018 - 11.2020
Specialist Assessment Officer
Customer Engagement | Engineers Australia
12.2017 - 09.2018
Equities & Margin Lending Associate
Commonwealth Securities | Commonwealth Bank Of Australia
09.2014 - 08.2017
Diploma of Clinical Hypnosis + Neurolinguistic Programming Practitioner Course -
The Institute of Applied Psychology
Bachelor of Business Administration -
Macquarie University
Advanced Diploma in Business (Marketing) -
Northern Sydney Institute of TAFE
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