Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Steven Ta

Macquarie,ACT

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader

Myer
Civic, ACT
10.2023 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Answered customer inquiries regarding products, services, billing, and other related topics.
  • Conducted follow-up calls with customers who had not responded within an agreed upon timeframe.

Restaurant Waiter

Iron knob Baker and Deli
Fysbwick, ACT
01.2016 - 12.2016
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

Team Leader

Waves Carwash
Braddon, ACT
03.2022 - 10.2023
  • Implemented strategic plans to enhance team performance and productivity.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained positive working relationship with fellow staff and management.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Provided coaching and feedback on employee performance, encouraging professional development.

Back of House Team Member

Mcdonalds
Civic, ACT
01.2018 - 11.2020
  • Inspected kitchen equipment regularly for functionality and cleanliness.
  • Trained new back of house team members, sharing knowledge and best practices for kitchen operations.
  • Transported prepared meals from the kitchen to dining areas for service.
  • Prepared, cooked and presented food safely and quickly to meet restaurant's standards.

Restaurant Waiter

Vietnamese Pho
Civic, ACT
01.2015 - 01.2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Filled condiments and napkin containers during slack periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Education

Bachelor of Justice Studies -

University of Canberra
Canberra, ACT

Skills

  • Food service delivery
  • Food service promotion
  • Courteous demeanor
  • Banquet coordination
  • Cross-selling and upselling
  • Alcoholic beverage service
  • Complaint resolution
  • Service quality
  • Memory retention
  • Problem-solving

Languages

Vietnamese
Professional

Accomplishments

Canberra High school merit medal Year 7

Canberra High school merit medal Year 10

Certificate of Completion trade up for a Trade Program (10 weeks) Bunnings Belconnen

Certification

Construction Induction white card & asbestos card

Certificate 1 in, Digital Media and Technology.

Certificate 2 in Digital Media and Technology

Typing Certificate

Certificate 1 in, Hospitality

Affiliations

Guide, Lake Ginninderra College, Volunteered at its open night in 2019

Was tasked with guiding students or parents throughout the college. Advising future students and concerning parents who to speak to, where to go and answering questions that they had.

References

References available upon request.

Timeline

Team Leader

Myer
10.2023 - Current

Team Leader

Waves Carwash
03.2022 - 10.2023

Back of House Team Member

Mcdonalds
01.2018 - 11.2020

Restaurant Waiter

Iron knob Baker and Deli
01.2016 - 12.2016

Restaurant Waiter

Vietnamese Pho
01.2015 - 01.2016

Bachelor of Justice Studies -

University of Canberra

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Steven Ta