Steven Thompson

Manager of Operations

Baines Concrete

Woonona, NSW

10.1991 - 10.2024

Learned and fully complied with operational and driving regulations to protect company from avoidable liabilities.
Maintained communication with customers throughout the duration of their order to ensure satisfaction was achieved upon completion.
Built strong operational teams to meet process and production demands.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operated a variety of machinery and tools safely and efficiently.
Completed routine maintenance and repair.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Maintained updated knowledge through continuing education and advanced training.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Ensured all safety regulations were followed while operating machinery used in connection with concrete pump lines.
Dismantled concrete pumping systems upon completion of projects.
Troubleshot issues with pumps, hoses and other components in a timely manner.
Maintained records related to installation, repair, operation and maintenance activities performed on concrete pump lines.
Provided technical support to customers regarding operation of concrete pump lines.
Filled water tanks before each project to secure valves.
Drove concrete truck to and from each project site safely to avoid delays.
Performed regular testing of concrete pump lines prior to use.
Lubricated and maintained machines prior to setup, calibration and operation.
Recorded data from each stage of the production process into a computer database.
Selected, measured and weighed ingredients in specified amounts.
Sorted finished products into piles depending on quality statuses.
Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
Developed batch recipes according to product specifications and customer requirements.
Assisted in the development of new processes and procedures for batching operations.
Followed established safety protocols when handling hazardous chemicals or substances.
Troubleshot problems with machinery or processes during the batching process.
Contributed to positive work environment for all staff members through active listening and effective communication.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Guided employees on understanding and meeting changing customer needs and expectations.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Motivated and evaluated personnel for performance improvement and goal achievement.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Collaborated with team leaders on quality audits.
Negotiated contracts with vendors for services necessary for daily operations.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Monitored team progress towards achieving milestones set forth in project plans.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Oversaw inventory management activities including ordering supplies as needed.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Negotiated contracts with vendors and service providers, securing favorable terms.
Investigated customer complaints related to product and service quality or delivery issues.
Tracked and replenished inventory to maintain par levels.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
Analyzed operational data to identify trends, making data-driven decisions to improve performance.
Implemented successful business strategies to increase revenue and target new markets.
Presented performance and productivity reports to supervisors.
Managed scheduling, training and inventory control.
Monitored operational budgets, reducing costs through strategic planning and optimization.
Delivered positive customer experiences by implementing effective quality assurance practices.
Delegated work to staff, setting priorities and goals.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Prepared staff work schedules and assigned team members to specific duties.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Panel Beater

Steel City Smash Repiars

Unanderra, NSW

05.1990 - 05.1991

Matched and mixed paint to ensure perfect color matching.
Repaired minor dents, dings, scratches, tears, and rips in vehicle upholstery.
Utilized computerized measuring systems for accurate repairs.
Followed safety procedures and used protective gear.
Provided excellent customer service throughout the entire repair process.
Coordinated with insurance companies for repair approvals.
Mixed paint according to manufacturer's specifications and applied primer, basecoat, and clear coat finishes.
Removed dents with hammers, suction and skilled use of dolly blocks.
Welded replacement parts into place using MIG and TIG welding equipment.
Attended advanced training classes to learn new skills and earn certifications for auto body work.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Assessed vehicle damage and developed comprehensive repair plans.
Organized and maintained work areas free of potential hazards.
Inspected automotive repairs to match paint and maintain body appearance.
Installed and aligned vehicle body parts and panels.
Applied primer and paint to vehicles following repair.
Conducted quality inspections on completed repairs.
Welded broken parts and filled in dents to create smooth vehicle bodies.
Replaced damaged glass components on vehicles.

Panel Beater

Rod Thompson Motors

Albion Park Rail, NSW

01.1982 - 08.1989

Removed dents with hammers, suction and skilled use of dolly blocks.
Installed new windshields using specialized tools and adhesives.
Advised customers on repair processes and timelines.
Maintained records of all repairs performed on each vehicle including time spent on each job.
Sanded and buffed vehicles to prepare for painting or repair work.
Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
Coordinated with insurance companies for repair approvals.
Ordered tools and paint materials from suppliers to prevent item shortages.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Checked all bolts, screws, nuts, for proper tightness after completion of repairs.
Maintained cleanliness and orderliness in the work area.
Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.

Overview

Work History

Manager of Operations

Panel Beater

Panel Beater

Education

Trade Certificate Panel Beater

High School Diploma -

Skills

Affiliations

Certification

Languages

Timeline

Manager of Operations

Panel Beater

Panel Beater

Trade Certificate Panel Beater

High School Diploma -

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