STEVEN THORN
Gold Coast,QLD
Summary
Results-driven garage door professional with extensive experience at Stoddart, excelling in installation and preventive maintenance. Proven ability to diagnose complex issues and enhance customer satisfaction through effective communication and technical troubleshooting. Proficient in operating power tools while adhering to safety procedures, ensuring high-quality outcomes in every project.
Overview
19
19
years of professional experience
Work History
Garage Door Installer
Stoddart
Brisbane, Queensland
07.2018 - 07.2023
- Installed various types of garage doors for residential and commercial clients.
- Assessed customer needs to recommend suitable door styles and materials.
- Operated hand tools and power equipment for precise installations.
- Developed strategies to optimize installation processes, reducing time spent on each project.
- Coordinated with clients to understand their needs and provide tailored installation solutions.
- Led troubleshooting efforts for post-installation issues, enhancing customer satisfaction through prompt resolution.
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Diagnosed and repaired garage door systems, ensuring optimal functionality and safety compliance.
- Installed various types of garage doors, including sectional, roller, and tilt doors, enhancing property security.
- Led troubleshooting efforts for complex door system issues, leveraging expertise to resolve challenges efficiently.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
- Completed required paperwork such as work orders according to services performed or required.
Garage Door Technician
Steel line doors
Brisbane, Queensland
01.2005 - 07.2013
- Conducted routine maintenance on garage door systems to ensure functionality.
- Diagnosed issues with garage doors and recommended appropriate solutions.
- Managed inventory of tools and parts for installations and repairs.
- Followed up with customers after completion of jobs in order to confirm satisfaction levels.
Education
High School - undefined
Beerwah State High School
Beerwah, QLD01.2003
Skills
- Garage door installation
- Preventive maintenance
- System diagnostics
- Tool operation
- Customer relationship management
- Technical troubleshooting
- Quality control
- Problem solving
- Time management
- Maintaining equipment
- Power tools proficiency
- Safety procedures
- Electrical
Languages
English: First Language
English: A1
Beginner (A1)
Timeline
Garage Door Installer
Stoddart
07.2018 - 07.2023
Garage Door Technician
Steel line doors
01.2005 - 07.2013
High School - undefined
Beerwah State High School