Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
STEVEN TINGATE

STEVEN TINGATE

Highton

Summary

Results-driven IT Project Engineer with extensive experience in cybersecurity, compliance, and technical consulting. Proven expertise in implementing and managing ISO 27001 frameworks, IT infrastructure, and security solutions. Adept at leading service desk operations, executing IT projects, and optimizing technology environments for businesses. Passionate about enhancing security and efficiency through innovative IT solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Desk Manager / Senior Technical Consultant

Helpdesk Computers
04.2022 - Current
  • Championed ISO 27001 certification for Helpdesk Computers, ensuring full compliance with cybersecurity standards
  • Assisted multiple clients in achieving ISO 27001 compliance by designing and implementing security frameworks
  • Managed IT service desk operations, providing leadership and strategic oversight for efficiency and performance
  • Developed security policies and risk management strategies to align with best practices

Service Desk Manager

The Grid Corporation
11.2021 - 04.2022
  • Managed and mentored a high-performing service desk team to improve response times and issue resolution
  • Introduced process improvements to enhance service quality and customer satisfaction

Senior Technical Consultant / Project Engineer

The Grid Corporation
02.2017 - 04.2022
  • Led IT infrastructure projects, including cloud migrations, cybersecurity enhancements, and network upgrades
  • Provided strategic IT consulting, focusing on security compliance, system optimization, and cost efficiency
  • Oversaw Office 365 and Microsoft Azure deployments, ensuring seamless adoption and integration
  • Designed and implemented virtualized environments using Hyper-V and VMware

Helpdesk Technician / Field Services

Evologic
07.2014 - 02.2017
  • Delivered frontline IT support, troubleshooting software and hardware issues for business clients
  • Assisted with server installations, network management, and cybersecurity implementations

Technical Consultant & Founder

Tingate IT Solutions
10.2013 - 02.2017
  • Provided IT solutions for small and medium-sized businesses, offering network setup, security, and support services
  • Built strong client relationships by delivering tailored technology solutions and excellent customer service

Education

Certificate III - Information, Digital Media & Technology

The Gordon
04.2014

Skills

  • ISO 27001 Implementation & Compliance
  • IT Project Management & Consulting
  • Cybersecurity Risk Assessment & Strategy
  • Service Desk Leadership & Team Development
  • Windows Server & Active Directory Administration
  • Microsoft Azure & Office 365 Deployment
  • VMware & Hyper-V Virtualization
  • Cloud & On-Premises Infrastructure
  • Network Security & Threat Management
  • Data Backup & Disaster Recovery Solutions

Certification

  • ISO 27001 Compliance & Implementation
  • Sophos Firewall v19.5 - Engineer, 03/01/23
  • Sophos Central Endpoint & Server v4.0 - Engineer, 03/01/23
  • 3CX Certifications (Basic, Intermediate, Advanced), 05/01/18

Timeline

Service Desk Manager / Senior Technical Consultant

Helpdesk Computers
04.2022 - Current

Service Desk Manager

The Grid Corporation
11.2021 - 04.2022

Senior Technical Consultant / Project Engineer

The Grid Corporation
02.2017 - 04.2022

Helpdesk Technician / Field Services

Evologic
07.2014 - 02.2017

Technical Consultant & Founder

Tingate IT Solutions
10.2013 - 02.2017

Certificate III - Information, Digital Media & Technology

The Gordon

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