Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Work Availability
Timeline
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STEVEN TSAPKOUNIS

Information Technology Engineer
Melbourne,Australia

Summary

Results-driven IT professional with over 25 years of experience in team leadership and hands-on expertise as a Server Delivery Engineer. Proven track record of successfully leading teams and delivering complex IT solutions at a global enterprise level. Strong strategic oversight, analytical skills, and technical proficiency.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Server Delivery Engineer

Computershare
Melbourne, Vic
04.2017 - 08.2024
  • Successfully implemented and built our entire Regional Trend Micro Anti-Virus platform for servers.
  • Achieved successful Nutanix AHV migration from VMware.
  • Racking and configuring new hardware in our data center, which included Cisco blade UCS. Nutanix
  • VMware builds administration and configuration of virtual machines, which include Windows Server 2022, 2019, 2016, and 2012.
  • Implementing new Hyperconverged platform, Nutanix.

VMware Development Support Analyst/Middleware and DevOps Administrator

Computershare
Melbourne, Vic
04.2012 - 04.2017
  • Played a crucial role in bridging the gap between Developers and Infrastructure teams, ensuring smooth operations across AsiaPac.
  • Achieved significant cost savings by automating snapshot removal with PowerShell, freeing up 2 TB of disk space.
  • Created and developed a SharePoint-based VM provisioning website.
  • Presented monthly reports on Capacity Planning to the Managing Director.
  • Successfully handled the management of over 800 VMs across multiple data centers.
  • Provided technical support to clients via telephone and email, resolving complex issues.
  • Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
  • Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.

Site Support Engineer

Computershare
Melbourne, Vic
03.2008 - 03.2012
  • Successfully managed multiple projects, including RAM rollouts to various business units and Office 2007 deployment.
  • Increased operational efficiency by 25% through the development of advanced scripts for over 50 ad hoc jobs
  • Acting Team Leader.
  • Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.

Operations Team Leader

Computershare
Melbourne, Vic
09.2002 - 03.2008
  • Achieved and sustained 100% uptime for mission-critical systems on OpenVMS by implementing efficient handover procedures.
  • Mentored and developed key skill sets.
  • On-call duties 24/7.
  • Ensured 99.9% uptime for share registries, servicing {10+} high-profile companies including BHP and AMP
  • Achieved 100% uptime for mission-critical systems on OpenVMS by ensuring seamless handovers.
  • Prepared monthly budget forecasts based on current trends in productivity output.
  • Identified opportunities for process optimization through automation and technology implementations.
  • Provided leadership and direction to a team of 10 operations personnel.
  • Created, monitored and adjusted daily production schedules.

Product Support Analyst

Computershare
Melbourne, Vic
03.2001 - 09.2002
  • I was one of the foundation members of staff selected to initiate and contribute to the success of this business unit.
  • Provided technical support for software applications and hardware devices.
  • Analyzed user requirements, procedures, and problems to improve system performance.
  • Identified root cause of customer issues and resolved them in a timely manner.

Computer Operator

Computershare
Melbourne, Vic
09.1998 - 03.2001
  • Maintained over 300 companies, including some of Australia's largest, on our VMS cluster such as BHP, AMP, and Telstra.
  • Maintained 100% data integrity across servers by managing DLT and LTO tape backups and restores.

Education

Post Graduate Certificate - Science (Network Systems)

Swinburne University
Melbourne, Vic
01.2009

Diploma of Information Technology -

RMIT
Melbourne, Vic
01.2005

Skills

  • Windows Server 2008, 2012, 2016, and 2022 - Implementation and Maintenance
  • ESXi
  • CMD
  • AD - Administration
  • Powershell and PowerCli
  • AHV
  • Windows 7, 10 - Customization, Implementation and Maintenance
  • Remote User Support
  • Peripheral support - Printers
  • LAN - Administration
  • Leadership
  • Risk Management
  • Data / Reporting
  • Change Management

Affiliations

  • I take pleasure in creating content for my YouTube channel, which features AFL highlights. As a video editor at an intermediate level, I utilize Davinci Resolve.

Certification

  • VMware vSphere: Install, Configure, Manage V5, V7.
  • Enterprise Cybersecurity Fundamentals, Charles Sturt
  • AZ100 - Azure Infrastructure and Deployment.
  • Certified Ethical Hacker v11 - DDLS
  • 2274 - Managing a Windows Server 2003 Environment.

Languages

Greek
Professional

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server Delivery Engineer

Computershare
04.2017 - 08.2024

VMware Development Support Analyst/Middleware and DevOps Administrator

Computershare
04.2012 - 04.2017

Site Support Engineer

Computershare
03.2008 - 03.2012

Operations Team Leader

Computershare
09.2002 - 03.2008

Product Support Analyst

Computershare
03.2001 - 09.2002

Computer Operator

Computershare
09.1998 - 03.2001

Post Graduate Certificate - Science (Network Systems)

Swinburne University

Diploma of Information Technology -

RMIT

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STEVEN TSAPKOUNISInformation Technology Engineer