STEVEN TURALOM

• Workshop Scheduling and Planning
  Coordinate daily, weekly, and monthly work schedules.
  Allocate tasks to technicians or mechanics based on skill and availability.
  Manage workload and ensure optimal productivity.
• Customer Communication
  Act as the main point of contact for clients regarding service updates, repairs, and delivery times.
  Handle customer queries, complaints, and special requests professionally.
• Job Card and Documentation Management (Assist Workshop Admin)
  Open, track, and close job cards for each service or repair job.
  Maintain accurate records of labor, parts used, and services rendered.
• Parts and Inventory Coordination
  Ensure required parts and materials are available for scheduled jobs.
  Liaise with the parts department or suppliers to order items when needed.
  Monitor stock levels and avoid delays due to part shortages.
• Quality Control and Compliance
  Ensure all work is performed to required standards and safety regulations.
  Conduct inspections or arrange quality checks on completed jobs.
  Implement and monitor health and safety procedures.
• Reporting and Administration
  Generate reports on workshop performance, job completion rates, and customer satisfaction.
  Track and report on key workshop metrics (e.g., turnaround time, costs, repeat jobs).
• Tool and Equipment Management
  Ensure all tools and equipment are maintained and calibrated as necessary.

Real-Time Fleet Monitoring 2. Communication and Coordination 3. Incident Response and Emergency Support 4. Route Optimization and Scheduling 5. Data Analysis and Reporting 6. Compliance and Regulation 7. Maintenance Coordination 8. Security Monitoring 9. Client and Delivery Support 10. System Management

• Track vehicle movements via GPS systems to ensure efficient routing and compliance with schedules.
• Monitor driver behaviour (e.g., speeding, harsh braking, idling) and report anomalies.
• Detect and respond to route deviations, unauthorized stops, or vehicle alarms.
• Maintain constant communication with drivers to provide updates, instructions, or rerouting if needed.
• Act as a central point of contact between drivers, dispatch, clients, and operations.
• Ensure drivers receive updated delivery or collection instructions promptly.
• Respond quickly to vehicle breakdowns, accidents, or security alerts.
• Coordinate roadside assistance, towing, or emergency services if needed.
• Notify relevant stakeholders in case of delays or critical incidents.
• Review and adjust routes to maximize efficiency, reduce fuel consumption, and avoid traffic congestion.
• Analyze historical and live GPS data to improve scheduling and dispatch planning.
• Assist in planning new routes based on client requirements and delivery times.
• Generate daily, weekly, and monthly reports on vehicle usage, driver behaviour, fuel consumption, and delivery performance.
• Identify patterns that impact efficiency or safety and report findings to management.
• Ensure drivers comply with road safety regulations, company policies, and GPS usage protocols.
• Track driving hours and rest periods to ensure compliance with labor laws or transport regulations.
• Monitor vehicle diagnostics and alert technical teams to schedule maintenance or repairs.
• Help prevent mechanical issues by proactively managing service intervals via telematics data.
• Use GPS tracking to prevent or respond to theft, hijacking, or unauthorized vehicle use.
• Activate vehicle immobilization systems when required for security reasons.
• Provide clients with real-time updates on delivery status.
• Resolve client queries or complaints related to vehicle location or service delays.
• Operate and manage GPS fleet tracking software (Mix Telematics, 3D Tracking).
• Ensure system updates and troubleshoot technical issues in collaboration with the IT department.