STEVEN WARD

Liaised with customers to assess needs, budgets, and timelines for tailored solutions.

Managed daily sales operations, focusing on staffing, training, and supervision.

Oversaw supplier relationships and procurement processes to streamline expenditure approvals.

• Coordinated marketing strategies across major social media platforms to boost visibility.
• Communicated with overseas suppliers regarding bulk engine orders and collaborated with sea freight coordinators.

Oversaw all maintenance and engineering tasks during head engineer's absence.

Conducted maintenance on boats and land structures in remote locations.

Ensured compliance with Australian safety protocols for employees at sea and on land.

Managed operational updates reported to Head Office in Darwin.

Performed mechanical diagnostics, repairs, and preventive maintenance.

• Executed bulk diesel transfers from barge to vessels or shore.
• Controlled water desalination processes, producing 5,000 liters per day.
• Supervised gas, plumbing, 12/24-volt repairs and managed parts procurement and stock audits.

Oversaw small business operations, gaining insights into time management and quality standards.

Planned and acquired solid clientele in real estate, body corporate, government, and private sectors.

Conducted general repairs for commercial, residential, office, and marine structures.

• Provided accurate quotes and completed repairs within agreed time frames.
• Managed sourcing of materials along with office bookkeeping and taxation requirements.
• Handled insurance requirements to ensure compliance and protection.

Sourced and supplied all required vehicle parts, ensuring timely delivery for repairs.

Liaised with police, insurance assessors, and third-party claims to facilitate processes.

Provided exceptional customer service both on the phone and in person.

• Managed general office tasks including data entry and parts crediting.
• Ensured accuracy of received parts, verifying serviceability for tradesmen.
• Collaborated with panel beaters, spray painters, and detailers to meet repair timelines.
• Developed strong communication skills through regular interactions with clients and stakeholders.
• Maintained organized office environment to support operational efficiency.