Steven Williams
Hackenberg,Nsw
Summary
Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly. and a Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Air Import Agent
Savino Del Bene
08.2022 - Current
- Streamlined air import processes by closely monitoring shipment statuses and ensuring timely collections from the CTO's
- Reduced shipment delays with effective communication between carriers, clients, and customs brokers.
- Trained new employees on company on Existing and new process for managing air import operations efficiently and effectively.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Collaborated with team members to develop efficient operational strategies and write SOP's detailing those changes
- Calculated duty and taxes accurately for each import shipment, avoiding discrepancies and potential fines from regulatory authorities.
- Maintained comprehensive knowledge of international trade regulations to ensure full compliance for all import transactions.
Transport Coordinator
Yusen Logistics
03.2017 - 07.2022
- Established strong relationships with clients, resulting in repeat business and positive feedback.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Coordinated schedules and communicated changes to customers.
- Planned and oversaw FCL / LCL air and loose transportation activities.
- Worked with service providers to resolve issues and correct delays.
- Improved transport coordinator team performance by providing ongoing training and mentoring to staff members.
- Proactively addressed any roadblocks encountered within supply chain networks, developing alternative solutions as needed to circumvent disruption.
- Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
- Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
Education
Certificate IV - International Freight Forwarding
My Freight Career
Skills
- Knowledge of Cargowise with 7 years experiance using it over two companies
- Knowledge of ICS to lodge underbonds and check clearance statuses aswell as interacting with Borderforce to get clearance status on shipments when needed
- Warehousing Operations
- Incoterms Understanding
- Shipment Tracking
- International trade knowledge
- Invoice Processing
- Transportation Management
- Documentation Management
- Freight Forwarding
- Air Freight Coordination
- Cargo unloading
- Payment Processing
- Shipping Documentation
- Invoicing
Timeline
Air Import Agent
Savino Del Bene
08.2022 - Current
Transport Coordinator
Yusen Logistics
03.2017 - 07.2022
Certificate IV - International Freight Forwarding
My Freight Career
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