Steven Xue
Sydney
Summary
I demonstrate strong analytical and logical thinking which I heavily utilised in WinFire to optimise workflow, easily find/deduce information from communications or operations software. Willing to solve problems on my own where feasible while still being willing to seek assistance where it is required. I'm eager for a breath of fresh air working with a motivated new team that respects each other for both furthering company goals and having fun working or playing as a team.
Overview
7
7
years of professional experience
Work History
Fire Services Co-ordinator
Winfire
10.2023 - Current
- Extensively used the Uptick and FireMate software to setup data, generated reports and quotes, and dispatched inspections, repairs and callouts
- Improved team productivity with regular communication within the office and with tradespeople, maintaining a collaborative work environment.
- Enhanced workflows by maintaining well-organized documentation systems and operational procedures, as well as actively exploring new ideas and testing new software for implementation
- Trained team members thoroughly and efficiently while remaining approachable for assistance
- Daily professional communication with strata/property managers, clients through emails and phone
Administration Assistant
Hopefluent Realty
03.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Maintained office supplies and cleanliness for a comforting work environment
- Executed record filing system to improve document organization and management.
Food Service Worker
Kentucky Fried Chicken
07.2018 - 07.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free and contamination-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Trained new team members to be up to par
- Covered manager duties during short-staffed early/late shifts
Education
Bachelor of Science - Engineering
University of New South Wales
Sydney, NSW03-2023
Sydney Boy High School
Sydney, NSW12-2016
Hurstville Primary School
Hurstville, NSWSkills
- Multitasking and organization
- Customer service
- Logistics coordination
- Decision-making
- MS office
- Scheduling and calendar management
- Quick to learn
- Attention to detail
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution
- Workflow management
Languages
Chinese (Mandarin)
Limited Working
Interests
Upon my new employment being confirmed, I will need to give a minimum of 2 weeks notice before resignation
Given a full time position, I am open to starting work anytime between 7am-9am on a weekday
I am currently located in Beverly Hills, NSW 2209
Timeline
Fire Services Co-ordinator
Winfire
10.2023 - Current
Administration Assistant
Hopefluent Realty
03.2023 - 09.2023
Food Service Worker
Kentucky Fried Chicken
07.2018 - 07.2021
Bachelor of Science - Engineering
University of New South Wales
Sydney Boy High School
Hurstville Primary School
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