Steven Yin
Sydney,NSW
Summary
Experienced Sales Consultant with over 5 years in premium/luxury retail and a proven track record of success. Achieved over $550k in net sales at Ralph Lauren, consistently managing high-value transactions with exceptional client service. Demonstrated ability to drive revenue growth, improve operational efficiency, and enhance customer satisfaction. Skilled in training a total of 9 staff members in different companies and leading teams of up to 6, with excellent communication skills, a talent for building strong customer relationships, and a strategic approach to sales and team leadership.
Overview
8
8
years of professional experience
Work History
Sales Associate/2IC Manager
Novo Shoes
03.2025 - Current
- Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.
- Utilized point-of-sale systems to process transactions efficiently, maintaining accuracy in cash handling and reporting.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed inventory levels, accurately tracking stock to minimize shortages and optimize product availability.
- Trained new sales associates on product knowledge and customer engagement techniques, improving team performance.
Sales Associate
Triumph Motorcycles
08.2024 - 02.2025
- Sold brand new Triumph motorcycles, brand new Zero Motorcycles and used motorcycles of various brands.
- Used Autogate, Triumph's internal Lead Management System and also Zero's LMS to prospect and qualify warm leads in order to convert them.
- Cooperated with other departments to ensure bikes were ready to be delivered to the customer in a timely manner.
- Ensured floor stock of used and new bikes were presentable and in good working order
- Sold 55 bikes over the entire length of employment ranging from $3000-$50,000
- Handled customer inquiries of varying natures from before to after sale
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Sales Associate
Ralph Lauren
05.2022 - 04.2024
- Achieved over $550k in net sales by expertly managing high-value transactions and delivering exceptional service to VIP clients.
- Led a team of 6 as 2IC, supporting daily operations and leadership tasks, which enhanced team performance and improved overall store efficiency.
- Built and maintained strong relationships with 3 VIP clients, resulting in increased repeat business and higher conversion rates.
- Trained and mentored 4 new sales associates, leading to a more knowledgeable and effective team, which improved overall customer service, sales performance and store operations.
Store Manager / Sales Associate
Aquila
09.2018 - 03.2022
- Successfully managed a team of 2 staff members during a 4-month acting manager role, ensuring adherence to visual merchandising standards and achieving a 15% improvement in sales in that period.
- Fulfilled customer in-store orders and successfully processed online orders and phone orders while dealing with face to face customers simultaneously, maintaining a 100% order accuracy rate.
- Led store operations and financial processes, including opening, closing, and cash/EFTPOS settlements across 18 store locations, managing financial transactions totaling up to $10,000/day.
- Supported the onboarding and training of 5+ new employees, ensuring they quickly adapted to store procedures and customer service expectations, which improved overall team effectiveness.
Watch Sales and Service Specialist
High Time Watch Specialists
10.2017 - 09.2018
- Exceeded monthly sales targets by 10% while managing high-value timepieces and performing key store operations, including till management and store closing.
- Conducted repair services by carrying out battery replacements, seal repairs, and pressure testing, leading to a 95% customer satisfaction rating.
- Enhanced online presence through Wix website design, contributing to a 60% increase in web traffic and a 40% boost in repeat customer business.
Education
Bachelor - Mechanical Engineering
Macquarie University
Sydney01.2022
High School - undefined
Chatswood High School
01.2016
Skills
- Sales and Revenue Generation
- High-Value Transaction Management, Sales Target Achievement, Customer Relationship Management, Sales Strategy Implementation
- Customer Service and Experience
- Personalized Service, Conflict Resolution, VIP Client Management, Feedback Utilization
- Operational Efficiency
- Store Operations Management, Financial Accuracy, Inventory and Stock Management, Visual Merchandising
- Training and Leadership
- Staff Training, Performance Coaching, Leadership and Supervision, Team Development
- Sales pipeline management
- Resilience under pressure
Timeline
Sales Associate/2IC Manager
Novo Shoes
03.2025 - Current
Sales Associate
Triumph Motorcycles
08.2024 - 02.2025
Sales Associate
Ralph Lauren
05.2022 - 04.2024
Store Manager / Sales Associate
Aquila
09.2018 - 03.2022
Watch Sales and Service Specialist
High Time Watch Specialists
10.2017 - 09.2018
High School - undefined
Chatswood High School
Bachelor - Mechanical Engineering
Macquarie University