Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Eamon Duffy

Summary

Results-driven Project Team Leader with extensive experience leading a multi-million laptop procurement IT Project, delivering on time and within budget. Skilled in project, resource and asset management, with expertise in PRINCE2 methodology and formal training in its principles. Proven ability to coordinate cross-functional teams, communicate effectively and maintain a meticulous administration. Passionate about driving project success and committed to continuous growth, with a long-term goal of advancing to a senior project or programme management role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Team Leader

Business Services Organisation
02.2021 - 02.2025
  • Schedule and facilitate regular project meetings, ensuring effective communication and coordination of team members – Create insightful presentations on PowerPoint, including the project initiation document and ensuring stakeholder buy-in.
  • Project board – Select a Senior Responsible Owner, Senior Customer & Senior Suppler Representative.
  • Preparing detailed outline business case (OBC) & full business case (FBC) – Including the strategic context for laptop out of warranty replacements. Case for change due to expiring warranty period, on devices and peripherals. Alternative options i.e. do nothing or extend warranty periods. Expected benefits, a full laptop estate with warranty cover. Cost and funding through public funds. Risk assessment with potential issues that would increase service incidents desktop support team.
  • Maintaining accurate project documentation, including action logs risk registers and progress reports – Using project software e.g. Cora PPM and Project vision bespoke to the Health and Social Care Sector in Northern Ireland (HSC).
  • Conducted a cost-benefit and asset target group analysis to ensure accurate information is provided on the full business case to the department for health.
  • Successfully developed and presented a business case for a multi-million laptop procurement with secured funding through capital funds & optimism bias.
  • Applied prince2 principles throughout the project, tailoring them to the project size and complexity to ensure effective governance.
  • Used a wide range of prince2 themes such as risk, quality and change control to manage any project challenges.
  • Coordinated competitive mini tender competition for the selection of the senior supplier through Technical Framework Agreement (TFA) to ensure correct specification and value for money. Ensured compliance with regional procurement policies and best practices.
  • Annually procure 12,000 laptops & peripherals for Regional Health and Social care staff.
  • Overseen the delivery and receipt of IT assets into bonded secure storage, liaising with external deployment team ensuring all items matched specifications and quantities on purchase order.
  • Conducted multiple audits to maintain accurate inventory records and ensure accountability for technical leads on the payment of purchase orders.
  • Worked on configuration of devices onto secure networks through Systems Center Configuration Manager.
  • Coordinated the distribution of IT assets to multiple location, ensuring timely delivery and minimizing operation disruption – conducted pre deployment analysis for all target users.
  • Planned and prepared monthly project boards with all stakeholders presenting reports during implementation stage, also presenting risks, issues, dependencies and any other business.
  • Undertook or assigned project support for minute taking duties.
  • Supported board-level decision making by providing accurate and timely information.
  • Engaged with key stakeholders throughout the project life cycle to define requirements, manage expectations and address concerns.
  • Built strong relationships with internal infrastructure teams to support the new devices. Keeping suppliers in check and on time with project plans.
  • Decisive time management & problem-solving skills.
  • Created a bespoke approach for the deployment of assets through device drop-in centres to align with infection control standards.
  • Successfully organised the deployment of 12,000 laptops regional in Northern Ireland Health and Social Care Sector.
  • Ensured all project closure reports were submitted to the Department of Health which included lessons learned, any outstanding issues & risks, benefits realisation plan, handover & project responsibilities and project closure recommendations.
  • Answered any follow up questions presented by the board.

Technical & Project Support

Business Services Organisation
05.2020 - 02.2021
  • Planned and executed the migration of users, data and services to Microsoft 365, ensuring minimal disruption to operations.
  • Performed pre-migration assessments, identifying potential risks and mitigating issues during migration.
  • Configuring and managing data migration, including emails, files and user settings, while ensuring compliance with security and data governance polices.
  • Assisting in the configuration of Microsoft teams including user accounts, permissions, and coloration tools, in line with Heath care needs.
  • Providing end-user training and support to ensure adoption and effective use of Microsoft team features.
  • Provided on-demand technical support for resolving migration-related issues, including email delivery, user access and application compatibility.
  • Supervised and coordinated a team of technical support staff, assigning tasks and monitoring performance.
  • Ensuring technical calls were dealt with in timescales. Providing guidance and troubleshooting assistance to the team.
  • Conducting performance reviews and facilitating training to enhance team's skills and efficiency.
  • Gathered feedback from users to improve technical support call process and the adoption of new tools.
  • Reported to senior project manager using various reports to be communicated to project board and key stakeholders.
  • Delivered a comprehensive project report highlighting the successful completion of the Microsoft team's migration.
  • Worked alongside project leads on the transition process, ensuring users were adequately prepared for the new tools and services.

Graduate Intern

Business Services Organisation
09.2019 - 05.2020
  • Creating, designing and implementing a basic internal marketing strategy to improve communication through our regional network of 400 staff.
  • Implementing and design of regional newsletter throughout Health and Social Care community.
  • Design and implementation of central SharePoint site for programmes and projects. Including the management of ongoing projects through the portfolio management office.
  • Project support for all administration tasks.
  • Contributing to tender evaluation to ensure value for money.
  • Working with global external IT suppliers e.g. Capita & Dell Technologies.

Education

GCSES -

St Columb's College
08.2013

BA Honours Marketing -

University of Ulster
06.2019

A-levels - Applied Business, ICT

St Columbs College
08.2015

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint & Teams)
  • Microsoft Azure
  • Microsoft Entra admin Center
  • Microsoft systems center configuration manager
  • Regional Asset Management Software
  • Expertise in project management tools, including MS Office & Cora PPM
  • Active Directory
  • Alemba service manager (ITSM)
  • Remote-control viewer
  • Project management methodologies, including Prince2 & Agile
  • Exceptional communication and leadership abilities
  • Skilled in change management and conflict resolution
  • Active listener
  • Risk management
  • Negotiation
  • Strong organisational and budgeting capabilities
  • Critical thinking for strategic decision-making
  • Stakeholder management
  • Team management
  • Task delegation
  • Project scoping
  • Time management
  • Project scheduling

Certification

  • Prince2 Foundation Certificate
  • ITIL Service Management Foundation Certificate
  • ISO2000 Foundation & Auditor Training Completed
  • Microsoft Excel Introduction, Intermediate, Advanced and Pivot Tables
  • Microsoft SharePoint Administration Training
  • WA Health and Safety Construction Induction
  • Fully Manual License

Timeline

Project Team Leader

Business Services Organisation
02.2021 - 02.2025

Technical & Project Support

Business Services Organisation
05.2020 - 02.2021

Graduate Intern

Business Services Organisation
09.2019 - 05.2020

BA Honours Marketing -

University of Ulster

A-levels - Applied Business, ICT

St Columbs College

GCSES -

St Columb's College

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Steven Eamon Duffy