Steven Pillay Ramsamy
Grovedale
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Technician
Barcodes Group Pty Ltd
10.2022 - Current
- Diagnosing thermal printer hardware fault
- Replacing thermal printer parts
- Provide a professional customer service
- Use of ticketing system
- Provide help desk support
- Installing printer driver and updating firmware
- Designing label templates
- Customising mobile computer
- Installation and upgrading mobile computers OS
- Provide label software support for customers
- Configuring handheld scanners
- Liaise with main suppliers
- Documenting technical procedures
- Establishing and monitoring Synology backup system
- Office 365 and OneDrive administration
- Scheduling Teams meeting
- Use of remote desktop tools for troubleshooting
- Provide essential solutions to stakeholders
- Provide in-depth analysis of products and technology to management
Computer Support Technician
Central Information System Division under the aegis of Ministry of Information, Communication And Technology
01.2012 - 01.2019
- Capturing VOIP packets using Wireshark
- Configuration of Network software monitoring tool (snort)
- Installation of VMware, Hyper-V and Oracle Virtual Box
- Configuration of firewall(untangled)
- Configuring VOIP PBX system
- Ability to use Digital Forensic Tool (Autopsy) for data acquisition and recovery
- AWS and Google Cloud for backup and recovery system
- Veeam backup and replication software
- Use of Agile Methodology for project development
- Analytical Skill on SAS studio
- Use of Kali linux for ethical hacking practice
- Creating ACLs and VLANs on router and switch
- Computer assembly
- Sharing of network printers on VLANs
- Installation of operating system
- Managing Microsoft volume license
- Installation of Symantec antivirus server and synchronizing client clusters to the server
- Monitoring and capturing report of anti-virus server
- Server backup on tapes
- Cat 5 & 6 cable's crimping and testing
- Configuration of iPad, smartphones for Outlook
- Installing government accounting and LAVIMS system
- Windows server installation and active directory administration
Education
Bachelor - IT
MELBOURNE POLYTECHNIC
Preston, VIC01.2022
Skills
- Capturing VOIP packets using Wireshark
- Configuration of network software monitoring tool (snort)
- Installation of VMware, Hyper-V and Oracle Virtual Box
- Configuration of firewall (untangled)
- Configuring VOIP PBX system
- Ability to use Digital Forensic Tool (Autopsy) for data acquisition and recovery
- AWS and Google Cloud for backup and recovery system
- Veeam backup and replication software
- Use of Agile Methodology for project development
- Analytical Skill on SAS studio
- Use of Kali Linux for ethical hacking practice
- Creating ACLs and VLANs on router and switch
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Help desk operations
- Application installations
- IT documentation
- Mobile device management
- Operating system management
- Network security
- Information security
- Data recovery
- Software deployment management
- Data retention
- Virtualization technologies
- Disaster recovery
- Troubleshooting and Diagnostics
- Software updating
- Security patching
- Technical troubleshooting
- Software upgrades
- LAN/WAN
- TCP/IP
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA A+ - Computing Technology Industry Association.
Languages
English
Full Professional
Timeline
IT Technician
Barcodes Group Pty Ltd
10.2022 - Current
Computer Support Technician
Central Information System Division under the aegis of Ministry of Information, Communication And Technology
01.2012 - 01.2019
Bachelor - IT
MELBOURNE POLYTECHNIC
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