Stevie Allison
Beacon Hill,NSW
Summary
Hard working and reliable customer service Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
33
33
years of professional experience
Work History
Customer Service
Rigs Brookvale
04.2023 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained equipment
- Developed and implemented strategies to increase business visibility and reach more clients.
- Implemented marketing strategies to promote business to potential clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
Studio Manager
Recovery Lab Brookvale
11.2022 - 04.2023
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Built relationships with local businesses to promote services and increase sales.
- Provided a community for customers implementing strategies to bring them together with challenges and social media content.
Director
Big Chief Removals Pty Ltd
02.2007 - 10.2023
- Processed timesheets and payroll data for team of employees.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Processed customer invoices, credit memos and payments within established timelines.
- Assisted in recruiting, hiring of team members.
- Organised truck registrations and services
- Experienced with Xero Software
- Business adminisration
Salon Owner
Toni & Guy Hairdressing
04.2003 - 11.2006
- Oversaw daily salon operations and performed general salon tasks.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Maintained staff records and work schedules.
- Trained and motivated employees to perform daily business functions.
Salon Manager
Toni & Guy Hairdressing
02.2001 - 05.2003
- Maintained general appointment calendar and set shift schedules.
- Cross-sold and up-sold new haircare products, increasing earnings
- Scheduled employees to maintain adequate coverage during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
National Educator
Mcintyres/Sebastian
03.1998 - 01.2001
- Monitored progress and adjusted instruction to meet individual needs.
- Developed and delivered training for groups with up 20 participants.
- Organised and hosted various events to promote and increase salon sales.
- Maintained robust schedule of appointments, events and conferences.
- Built relationships and communicated with salon owners to provide best events to build client sales.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Demonstrated thorough knowledge of all salon products and services.
Telephone Operator
British Telecom
01.1997 - 01.1998
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Hotel Management Trainee
Hotel Broughty Ferry
01.1991 - 01.1997
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.
- Answered telephone calls and emails to assist customers in making reservations.
- Provided services efficiently and with high level of accuracy.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products and performing daily inventory counts.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
Education
Certificate 3 & 4 - Make Up Artistry
Make Up Glamour
Bondi Junction06.2002
Group Fitness Cert 3 - Group Fitness
Athletics & Fitness Association of America
Edinburgh 09.1993
Skills
- Customer Service and Communication Skills
- Payroll
- Telephone reception
- Office Administration
- Reliability
- Shift Scheduling
- Business Development
- Bookkeeping
- Business Administration
Body Building
I have always loved fitness and started back in 1993 as a group fitness instructor. My love of training has led me down the path of bodybuilding and have took that to competition level. This is a full time hobby for me. Heath, fitness, anti aging, women health and bio-hacking are all things I am passionate about.
Timeline
Customer Service
Rigs Brookvale
04.2023 - Current
Studio Manager
Recovery Lab Brookvale
11.2022 - 04.2023
Director
Big Chief Removals Pty Ltd
02.2007 - 10.2023
Salon Owner
Toni & Guy Hairdressing
04.2003 - 11.2006
Salon Manager
Toni & Guy Hairdressing
02.2001 - 05.2003
National Educator
Mcintyres/Sebastian
03.1998 - 01.2001
Telephone Operator
British Telecom
01.1997 - 01.1998
Hotel Management Trainee
Hotel Broughty Ferry
01.1991 - 01.1997
Certificate 3 & 4 - Make Up Artistry
Make Up Glamour
Group Fitness Cert 3 - Group Fitness
Athletics & Fitness Association of America
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