Stevie Boag
Wardell
Summary
Dynamic leader with a proven track record at Hungry Jack's, enhancing customer satisfaction and streamlining operations. Expert in team leadership and customer service, I've driven initiatives that significantly improved service efficiency and staff development. Skilled in money handling and fostering a positive work environment, my approach has consistently resulted in heightened productivity and team cohesion.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hungry Jack's
02.2018 - Current
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Kitchen Manager
Wardell Takeaway
01.2016 - 02.2018
- Revamped menu offerings based on seasonal ingredients and customer feedback.
- Promoted open communication, resulting in reduced conflict among staff.
- Conducted regular inventory audits for optimized stock levels.
- Collaborated with chefs to create innovative dishes for diverse clientele.
Education
No Degree -
Ballina Coast High
Ballina, NSWSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Workload management
- Policy enforcement
- Orientation and training
- Multitasking and organization
Certification
First Aid Certificate
Fire Training Certificate
Food Service Certificate
Timeline
Assistant Manager
Hungry Jack's
02.2018 - Current
Kitchen Manager
Wardell Takeaway
01.2016 - 02.2018
First Aid Certificate
Fire Training Certificate
Food Service Certificate
No Degree -
Ballina Coast High
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