Summary
Overview
Work History
Education
Skills
References
Timeline
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Stevie Evans

Mackay,QLD

Summary

I am recently getting back into the job market as I have been out of work for the past five years due to family and study commitments. I am a dedicated undergraduate in Psychological Sciences with a background in hospitality management and aged care. Strong communication skills, both verbal and written, combined with a compassionate and empathetic approach. Seeking a casual position in the healthcare sector to utilize knowledge of psychological principles and provide exceptional client care. Eager to contribute to a dynamic healthcare team and make a positive impact on client well-being.

Smart individual with the ability to quickly adapt, with in-depth understanding of communication strategies. Exceptional organizational skills and polished customer service. Ready to help any team achieve their goals.

Overview

4
4
years of professional experience

Work History

Hospitality Worker

Austral Hotel
09.2017 - 07.2018
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Reduced risks by maintaining clean and organised work environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.

Assistant Venue Manager

Market Tavern
07.2016 - 05.2017
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
  • Maintained accurate notes of changes and requests for each event and ascertained allocation.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend and holiday shifts.

Hospitality Manager

Drop Bear Inn
05.2015 - 07.2016
  • Scheduled work hours for employees to achieve adequate manpower coverage.
  • Increased customer service ratings significantly through personable service.
  • Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.

Aged Care Worker

The Old Vicarage Care Home
08.2014 - 03.2015
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with frequents disruptions to daily living for clients with Dementia and Alzheimers.

Education

Bachelor of Science - Psychology

Swinburne University of Technology
Melbourne, VIC
12.2023

Skills

  • Excellent Interpersonal Skills
  • Effective verbal and written communication skills
  • Exceptional organization and time management
  • Proficient in Microsoft Office Suite and EMR Systems
  • Empathetic and patient-centered
  • Administrative Support
  • Strategic Planning
  • Problem-Solving
  • Conflict Management

References

Personal - 


Marie Connor - Volunteer Anglicare - 0448444178


Zoe Young - Radiographer - 0407669440


Professional - 


Mikaeala Taia - Career - 0484772083

Timeline

Hospitality Worker

Austral Hotel
09.2017 - 07.2018

Assistant Venue Manager

Market Tavern
07.2016 - 05.2017

Hospitality Manager

Drop Bear Inn
05.2015 - 07.2016

Aged Care Worker

The Old Vicarage Care Home
08.2014 - 03.2015

Bachelor of Science - Psychology

Swinburne University of Technology

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Stevie Evans