Stevie-lee English
Gillieston Heights,NSW
Summary
Results-driven and detail-oriented professional with over seventeen years of experience. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Manager
Neverland
12.2020 - Current
- This position incudes, visual merchandising, assisting customers with all their purchases whilst keeping on top of my kpis and sale targets
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Floor Manager
The Dave’s-Telstra
02.2015 - 12.2020
- My position was to schedule and manage client appointments for thirty staff members within a fast paced and high pressure, face to face work environment
- My main role was to ensure all appointment times were met, all customer enquiries were resolved, and all my sales targets were exceeded
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Manager
Wallace Bishop
01.2012 - 02.2015
- In this role I was the assistant manager to thirteen staff members, my main role was in sales training and jewellery design
- I was trusted to handle the high-profile customers and all their needs
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
3 IC Customer Service Manager
Super Cheap Auto
03.2007 - 01.2012
- I was in charge of handling large quantities of stock orders for clients, day to day running of the store, and handling customer complaints
- This store was a warehouse style environment, fast paced, and high cash flow
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Kept accurate records to document customer service actions and discussions.
Reference
Melanie Hardy
0438 969 489
Cody Williams
0431 673 213
Demi McDonald
0431 799 036
Timeline
Manager
Neverland
12.2020 - Current
Floor Manager
The Dave’s-Telstra
02.2015 - 12.2020
Assistant Manager
Wallace Bishop
01.2012 - 02.2015
3 IC Customer Service Manager
Super Cheap Auto
03.2007 - 01.2012