Stevie-Lee Sommers
Professional Cleaner
Atherton ,QLD
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Results-driven, excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers. Prioritizes providing exceptional service to all clients. Reliable, responsible and driven to be integral team member.
Hardworking and passionate job seeker with strong organizational skills eager to secure FT/PT employment that offers professional challenges. interpersonal and transferable problem-solving skills. Detail-oriented team player with an eye for detail. Ability to handle multiple projects simultaneously with a high degree of accuracy. Positive attitude. Highly resourceful with excellent communication and multitasking abilities. Offering 14 years' experience in the field.
Overview
14
14
years of professional experience
Work History
Professional Cleaner
Stevie's Friendly Cleaning Services
ATHERTON, QLD
01.2023 - Current
- Managed workload across 6 houses and satisfied customer needs for cleaning standards and details.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Adhered to professional house cleaning checklist.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Developed and implemented comprehensive cleaning plan for entire building.
House Keeping Supervisor
THE SUMMIT
ATHERTON, QLD
05.2022 - 04.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeper
Big 4 Holiday Parks
Halls Gap, VIC
01.2021 - 08.2022
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Customer Service Cashier
IGA
Cobram, VIC
02.2010 - 11.2011
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
02.2004 - 2009.05
Completion of years 7-9
High School Diploma -
01.2010 - 2010.11
completion of years 10,11,12 equivalent.
Skills
Chemical handling
Additional Information
- Attention to detail
- Exceptional communicator
- Managing supply inventory
- Creative problem solving
- Initiative
- Dedicated
- Ambitious
- Adaptable
- Honest
- Reliable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Professional Cleaner - Stevie's Friendly Cleaning Services
01.2023 - Current
House Keeping Supervisor - THE SUMMIT
05.2022 - 04.2023
Housekeeper - Big 4 Holiday Parks
01.2021 - 08.2022
Customer Service Cashier - IGA
02.2010 - 11.2011
Cranbourne Tafe - High School Diploma,
01.2010 - 2010.11
Koo Wee Rup Secondary College - High School Diploma,
02.2004 - 2009.05
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