STEVIE MCKENZIE
Sydney,Australia
Summary
Results-oriented retail operations leader, recognized for driving significant sales and performance improvements. Skilled in team development, operational compliance, and strategic planning, contributing to long-term business growth and enhanced customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Liquorland Manly - Coles Group
Sydney, Australia
09.2023 - Current
- Led end-to-end store operations, overseeing team leadership, recruitment, and performance management to ensure operational excellence
- Drove sales growth by executing marketing initiatives and maintaining in-store standards to enhance customer experience
- Ensure compliance with safety, operational, and brand standards
- Managed inventory and stock control while optimizing cost management to maximize store profitability
Membership Services Representative
Fitness First Bond Street
Sydney, Australia
04.2021 - Current
- Provided comprehensive customer service and membership support to enhance member satisfaction
- Assisted in meeting sales and retention targets through proactive member engagement
- Streamlined daily operations and administrative functions to improve service delivery
Studio Manager / Instructor
Speedfit
Sydney, Australia
09.2021 - 07.2023
- Managed business operations, driving sales growth and enhancing client acquisition and retention strategies
- Recruited, coached, and developed staff to elevate team performance and engagement
- Oversaw financial performance and streamlined operational processes
- Built strong customer relationships to support long-term business growth
Retail Business Manager
7-Eleven Stores Pty Ltd
Melbourne & Sydney, Australia
06.2017 - 05.2021
- Delivered results across key metrics including sales, gross profit, NPS, and EBIT
- Managed a network of stores, partnering with franchisees to drive business performance
- Coached franchisees and store managers, leading initiatives to strengthen operational execution
- Conducted financial analysis, forecasting, and budgeting to inform strategic decisions
- Implemented company initiatives and drove consistency across multiple sites
- Ensured compliance with operational standards, policies, and risk management frameworks
State Merchandising Manager
7-Eleven Stores Pty Ltd
Melbourne, Australia
04.2007 - 06.2017
- Delivered large-scale store development and merchandising projects ($500K-$1M)
- Ensured compliance with brand, operational, and merchandising standards across all stores
- Led cross-functional teams and coordinated with external stakeholders to streamline project execution
- Managed and developed teams of 30+ to deliver multiple concurrent projects on time and within scope
- Supported network growth through new store openings and refurbishments
Education
Higher School Certificate -
Xavier High School
Albury, NSWSkills
- Store Operations Management
- Sales, Profit & KPI Delivery (Sales, GP, NPS)
- Sales Budget Management
- Inventory Management
- Merchandising & Store Standards
- Operational Compliance & Risk Management
- Franchisee Coaching & Stakeholder Management
- Team Leadership & Capability Development
- Sales Reporting Tools
- Continuous Improvement & Problem Solving
Certification
- First Aid Certificate, 11/25
- FRED Training - Franchisee Resources, Education & Development
- SEFT Certificate - 7-Eleven Franchisee Training
Hobbies and Interests
- Fitness
- Hiking
- Running
- Scuba Diving
- Travel
- Film & Theatre
References
Available on request
Professional Development
- Leader as Coach - Australian Institute of Management
- Performance Conversations - Australian Institute of Management
- Situational Leadership - Australian Institute of Management
Timeline
Store Manager
Liquorland Manly - Coles Group
09.2023 - Current
Studio Manager / Instructor
Speedfit
09.2021 - 07.2023
Membership Services Representative
Fitness First Bond Street
04.2021 - Current
Retail Business Manager
7-Eleven Stores Pty Ltd
06.2017 - 05.2021
State Merchandising Manager
7-Eleven Stores Pty Ltd
04.2007 - 06.2017
Higher School Certificate -
Xavier High School