Stevie Mills

• Resolved and investigated customer issues, identifying effective solutions to enhance customer satisfaction.
• Responded to email, telephone, and face-to-face inquiries, achieving timely resolution of customer questions to enhance satisfaction.
• Liaised between clients and staff to foster clear communication and address customer needs effectively.
• Answered and directed incoming and outgoing calls to appropriate personnel for effective communication.
• Escalated complex issues to senior staff and relevant departments to seek expert resolution.
• Documented customer interactions and feedback in company systems to inform and drive continuous improvement initiatives.
• Met established performance targets through efficient workflow management.
• Maintain up to date knowledge of company products, services and policies to provide accurate information.
• Prepare and monitor invoices, quotes and work orders.
• Generated detailed reports on sales metrics and performance.

• Handled hazardous cleaning chemicals, including storage and disposal.
• Utilized proper PPE to ensure safety during tasks.
• Possessed knowledge of health and safety procedures.
• Followed safety data sheets (SDS) and Chemalert protocols to ensure compliance with safety regulations.
• Tagged unsafe equipment and reported issues to relevant departments, contributing to enhanced workplace safety.
• Disinfect and Maintain floors, cribs and working areas.
• Operated cleaning equipment effectively.
• Conducted prechecks on vehicles to ensure safety and readiness.
• Streamlined stock levels and maintained essential equipment through thorough prechecks, ensuring operational readiness.
• Completed RMA induction training to understand processes.
• Inspecting and receiving supplies from vendors.
• Created purchase requisitions to ensure timely procurement of necessary supplies and equipment.
• Acted as CTO to facilitate onsite operations.

• Assisted passengers with self-serve and assisted check-in procedures, enhancing overall travel experience.
• Verify travel documents and provide boarding passes.
• Informed passengers about luggage restrictions and collected excess weight charges.
• Managed customer service interactions, addressing concerns from aggressive passengers to ensure a safe and pleasant environment.
• Assisted standby passengers with check-in and boarding procedures.
• Made boarding announcements to inform passengers of flight status and procedures.
• Assigned seats to passengers and conducted pre-flight checks for safety compliance.
• Monitored jetway doors during boarding and disembarkation.
• Weighing and Manual handling on baggage and freight up to 32kg.
• Leading toolbox before and after shifts.
• Performed back of house duties, ensuring cleanliness and sanitation of tables, floors, and kitchen areas.
• Processed and organized stock orders to ensure timely inventory replenishment.
• Restocking food and beverages on aircraft.
• Cleaned aircraft gallery area to enhance hygiene and improve overall passenger comfort.
• Scrubbed seatback tray tables to uphold cleanliness standards and promote passenger satisfaction.
• Swept, mopped, and vacuumed aircraft interiors to ensure cleanliness for passengers.
• Operated Ground Service Equipment safely to support aircraft operations.

• Assisted students with learning challenges and diverse needs to enhance understanding and engagement.
• Facilitated understanding of learning concepts through personalized one-on-one and small group tutoring sessions.
• Worked with staff to adapt lesson plans for special education students, ensuring accessibility and inclusivity.
• Implemented classroom management strategies to maintain a positive atmosphere.
• Monitored student progress and provided feedback to teachers for improvement.
• Organized classroom materials and resources for effective learning environments.
• Supervised students during breaks and transitions to ensure safety and order.
• Supervised children and participated with children in activities.
• Established positive relationships with students, parents, fellow teachers and school administrators.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Assisted customers with game selection and provided instructions on gameplay.
• Monitored gaming machines for functionality and promptly reported issues to minimize downtime.
• Ensured cleanliness and organization of gaming areas and equipment to enhance customer experience.
• Enforced gaming regulations to ensure compliance and fair play among patrons.
• Delivered responsible service of alcohol and gaming in compliance with house rules and regulations to promote a safe environment.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked with cross-functional teams to achieve goals.
• Managed inventory by tracking product levels and organizing stock.