STEVIE POTTS

Working for online coaches and gyms to create their social media content, generate leads turning them into clients and help them grow their business.

• Created a monthly plan for creators content, utilising current trends and keeping with their personal style and desired online presence.
• Created content in advance using Canva to deliver a finished product and caption to the coach/gym.
• Brainstormed ideas for new video concepts and educational fitness, nutrition and wellness content.
• Scheduling content to Instagram and monitoring social media analytics at the end of the week to help clients understand which content performs best on their account.
• Using Instagram to generate conversations and book client calls for online coaches, assessing the clients needs and goals.
• Speaking to the client as the coach on their individual platform, when booking the call adding dot points on the original conversation. This enables the coach to call the client and continue the conversation, ensuring a smooth handover and seamless onboarding process.
• Repurposing Instagram content for email marketing and Facebook content to reduce work load.
• Assisting with various tasks as a virtual assistant such as using online texting services for leads, tracking data on shared Google sheets, to brainstorming give away ideas and creating email marketing schedules.

• Generated leads and qualified prospects through cold-calling and networking.
• Developed sales presentations to explain membership benefits, features, and services.
• Analysed customer needs to determine the best membership package for each individual or business.
• Maintained accurate records of customer interactions and transactions.
• Resolved customer complaints regarding membership packages in a timely manner.
• Collaborated with other departments to ensure seamless customer service experience.
• Performed data entry tasks related to membership sales orders into company database systems.
• Cross-sold additional products or services based on customer interests or needs.
• Working to hit personal KPI's and motivate the team to hit collective monthly targets.

• Picked products from designated locations using a held held scanner and transferred to appropriate areas for further processing in packing.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Collecting any shipment errors and forwarding them to the appropriate team member.
• Fulfilled orders quickly to accomplish daily totals and hit KPI's.
• Cleaned, repaired and organised aisles for efficient picking as well as cleaning and sanitising packing stations.
• Searching for tasks to be completed during quieter periods such as emptying bins, restocking other staffs stations and tidying up the distribution centre.

• Creating and setting up my own company I have been forced to learn on the go and self educate. I have been wireframing, designing and creating my own app, which is currently in development with my team.
• This process has been highly stressful and challenging yet incredibly rewarding. Being able to pitch my concept and work alongside investors to bring my vision to life as well as able to work for myself has taught me a lot, and I wish to keep learning.
• Now that the hard yards are completed with my own project I have sufficient time to return to work and I'm looking forward to joining a new team.

• Answered telephones and greeted visitors to assist, answer questions and help them based on their needs.
• Managed and coordinated lead generation, facility tours and membership sales.
• Storing membership lead data appropriately and in an organised manner so we could complete our best sales approach as a unified team.
• Deal with various complaints in an efficient and helpful manner to the best of my ability and the owners procedures.
• Created rosters for the staff taking into account their requests to improve team morale.
• Created and promoted supplement and membership deals/discounts to boost gym sales. Creating posters using Canva to post in the Club and on social media to improve awareness.
• Was able to work efficiently in extremely busy times and unexpected situations such as handling member disputes and facility maintenance.
• Working with Clubware and DebitSuccess on a Managers level access to help coordinate our data base in the change over process from World Gym to Powerhouse Gym. This include membership extensions and cancellations.
• Training new staff on all the procedures and systems.
• Note: Was hired as it was World Gym Southside then the facility changed to Powerhouse Gym Southside.

• I was employed as a casual employee upon the Clubs opening for front desk and membership sales, then I was quickly offered the Managers role in June 2019.
• Membership sales, lead generation and tracking of leads and new membership data.
• Working with Personal Trainers and helping them maximise their business potential.
• Creating and altering staff rosters.
• High standard of customer relations/personalised member service for a community feel like no other.
• Maintaining safe gym facilities and equipment, co-ordinating mechanical support, equipment repairs and replacements.
• Correcting billing errors and personal accounts post or prior to debt collection.
• Dealing with complaints in an understanding and professional manner to effectively find solutions in a timely manner.
• Planned, created and co-ordinated our social media content for Facebook and Instagram.
• Planning and co-ordinating large community events and fundraisers.
• Had to respond quickly and efficiently in highly stressful scenarios.
• Co-ordinated staff to create online group fitness classes, whilst also managing renovations with a very hands on approach through two government lock downs.
• Preparing and monitoring the Covid Safe cleaning procedures for the Club.
• Training employees on Club procedures and bettering their sales tour and membership completion to ensure a seamless positive experience for our new members.

• FIFO 14:7 roster – Utilities and Bar (Bing Bong remote camp as well as the McArthur River main camp).
• Cleaning and sanitising guest rooms daily according to the ESS procedures and standards.
• Managing the camps room availability and scheduling for alternating FIFO rosters and shut downs.
• Operating the Bar; responsible service of alcoholic beverages.
• Managing bar operations including ordering and storing inventory as a remote camp, as well as money handling.
• Cleaning community spaces such as the bar, gym, dining hall and holiday house.
• Cleaning contaminated spaces such as offices, crib rooms, ablution blocks/change rooms.
• Safe chemical use, storage, handling and decanting of products.
• Using tools and equipment appropriately and safely with PPE.
• Attained my RSA certificate (Responsible Service of Alcohol).
• Lifting up to 20kg unloading stock/products safely as an individual and as part of a team.

I was trusted to work at the remote camp of Bing Bong as we were required to work unsupervised for 1 week at a time. I thoroughly enjoyed the responsibility of managing the room assignments, cleaning schedule and bar operations.

If you would like to know more about my work history beyond this date please don't hesitate to ask. I have completed a Hairdressing apprenticeship, worked in the hospitality industry in Cafes, Hotels and Bars in both Australia and Canada, and I have completed various training courses as stated above to broaden my horizon.