Stevie-Rose Wainohu
Red Hill,QLD
Summary
A driven, detail-oriented, extremely hard working individual with a desire to use all above skills and more to meet goals, and aim to leverage abilities to successfully fill this career position.
With years of experience in multiple areas such as hospitality, customer service, as well as shift work with prolonged hours and in a leading position taking charge of up to five workers.
Overview
8
8
years of professional experience
Work History
FACTORY OPERATOR
Saputo
09.2020 - Current
- Monitored and adjusted machine operations to ensure quality standards were met
- Utilized problem-solving skills to troubleshoot mechanical issues quickly and efficiently
- Maintained cleanliness of work areas by following good housekeeping practices
- Exercised attention to detail while inspecting finished products for defects or discrepancies
- Maintained accurate records of production output, material usage, and other relevant data through the use of multiple Microsoft Office sources.
- Collaborated with team members in order to meet daily production goals in a timely manner
- Assisted with the training of new personnel in proper use of machinery and safety regulations
- Demonstrated knowledge of safety protocols and compliance requirements when operating equipment
- Communicated effectively with supervisors regarding progress updates and changes in workflow
- Adapted well to changing conditions within the factory environment
- Communicated effectively with supervisors regarding daily operations and job progress
- Planned ahead for machine changeovers and efficiently changed from one product item to another
- Provided support for other departments when needed by performing various duties as requested
- Demonstrated strong problem-solving skills when dealing with unexpected machine issues
- Maintained accurate records of machine operation, including start and stop times, output quantities, and any malfunctions or repairs needed
- Stepped up as factory line lead when needed to do so, managing between 3-5 workers.
FOOD AND BEVERAGE ATTENDANT
Tocumwal Farmers Arms
10.2023 - 06.2024
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled high pressure situations at busy times throughout the day and night efficiently.
FOOD AND BEVERAGE ATTENDANT
The Shack Restaurant and Coffee Lounge
01.2020 - 04.2020
- Answered customers' questions and addressed problems and complaints in person and via phone
- Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously within tight deadlines
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
- Greeted and escorted guests to available tables, provided menus and complimentary refreshments
- Mastered the ability to take orders quickly and efficiently while ensuring accuracy
- Adhered to all safety and sanitation guidelines while handling food and beverages
- Applied excellent communication skills when interacting with customers and coworkers alike
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives.
BARTENDER
Gasworks
05.2019 - 04.2020
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Utilized problem solving skills to resolve customer complaints in a courteous manner
- Trained and mentored new team members in proper bar operations
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Developed strong working relationships with customers and staff.
- Handled busy times throughout peak service hours, with high amounts of pressure.
CHECKOUT OPERATOR
Woolworths
09.2016 - 09.2019
- Demonstrated excellent customer service skills while assisting customers
- Educated customers about store procedures, merchandise and promotions
- Answered incoming calls to offer information, direct individuals to correct personnel, and resolve possible complaints
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Assisted customers by answering questions and fulfilling requests
- Answered questions and store policies, and concerns to support positive customer experiences
- Counted cash in register drawer to balance register at beginning and the end of shift
- Used POS system to enter orders, process payments, and issue receipts
- Monitored self-checkout systems and provided assistance or intervention where required
- Reconciled cash draw at the start and end of each shift, accounting for errors and resolving discrpancies
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
Education
No Degree - Real Estate Agent License
Entry Education
05.2024
High School Diploma -
Cobram Secondary College
11.2018
Skills
- Hardworker
- Problem-solving aptitude
- Teamwork and Collaboration
- Quicklearner
- Time Management
- Reliable
- Initiative
- Strong Work Ethic
Additional Information
References :
Alfred Demaio - Shift Co-ordinator of Saputo Dairy Australia - 0409 333 906
Sue McKinnon - Farmers Arms Manager - 0418 594 925
Brooke Tate - Leading Hand of Saputo Dairy Australia - 0427 734 373
Kylie Goldburg - Owner of The Shack - 0403 409 236
I would like to further inform you that I am currently residing in Victoria and I will be making the interstate move to Red Hill, Queensland and will arrive on the 12th of August.
However if given a full-time work position that requires me to start earlier than the above date, I am more than happy and capable to do so.
Timeline
FOOD AND BEVERAGE ATTENDANT
Tocumwal Farmers Arms
10.2023 - 06.2024
FACTORY OPERATOR
Saputo
09.2020 - Current
FOOD AND BEVERAGE ATTENDANT
The Shack Restaurant and Coffee Lounge
01.2020 - 04.2020
BARTENDER
Gasworks
05.2019 - 04.2020
CHECKOUT OPERATOR
Woolworths
09.2016 - 09.2019
No Degree - Real Estate Agent License
Entry Education
High School Diploma -
Cobram Secondary College
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