Kaylee Schroeder
Kirwan,QLD
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Guzman Y Gomez
05.2021 - Current
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
- Resolved customer complaints independently or with aid of supervisor.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Referee
Townsville Touch Association
08.2019 - Current
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
- Coordinated with other referees to execute smooth and consistent games.
- Made impartial and fair decisions to maintain trust and respect of players, coaches and fans.
- Communicated with fans, coaches, players, and other umpires.
- Upheld high ethical standards while officiating games, contributing to the overall integrity of the sport.
- Promoted player safety by monitoring games for potential hazards and injuries.
Education
Current Student - Year 12 Student
Kirwan State High School
Townsville11-2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Decision-Making
- Calm Under Pressure
References
- Kate Cutts, 0424 088 197, Referee Co-ordinator
- Belinda Jones, Singing Teacher
Personal Information
Date of Birth: 18/09/06
Certification
- Blue Card
Timeline
Crew Member
Guzman Y Gomez
05.2021 - Current
Referee
Townsville Touch Association
08.2019 - Current
Current Student - Year 12 Student
Kirwan State High School
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