Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stevie White

Mango Hill,QLD

Summary

Passionate manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties. Running smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Club Manager

Snap Fitness Milton
11.2023 - Current
  • Planned, organized, and coordinated special events and celebrations.
  • Recruited, hired, and trained to develop high-performing staff.
  • Created and maintained relationships with key investors, partners and clients.
  • Implemented policies and procedures to improve club operations and standards.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Resolved member issues quickly to close deals and boost client satisfaction.
  • Updated reports, managed accounts, and generated reports for company database.

Reception Manager

World Gym Brendale
11.2021 - 08.2023
  • Organized and updated databases, records and other information resources.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Membership Consultant

World Gym North Lakes
08.2021 - 11.2021
  • Provided information about restrictions and optional services.
  • Consulted with prospective members about personal needs and budget concerns.
  • Implemented process improvements and upgrades to facilitate online registrations.
  • Completed all documentation quickly to facilitate quick sign-up processes.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

Education

Diploma of Education - Education

University of Canterbury
Christchurch, New Zealand
11.2011

Skills

  • Team Motivation
  • Financial Reporting
  • Budget Control
  • Staff Training
  • Performance Management
  • Marketing Strategy
  • Policy Implementation
  • Sales Expertise
  • Member Relations
  • Project management

Certification

Cert 3 in Fitness

Senior First Aid

CPR

References

Christina Williams - Performance Manager - TBH Group

0412 465 135

christina@tbhgroup.com.au


Matt Chapman - General Manager - TBH Group

0423 325 699

matt@tbhgroup.com.au


Timeline

Club Manager

Snap Fitness Milton
11.2023 - Current

Reception Manager

World Gym Brendale
11.2021 - 08.2023

Membership Consultant

World Gym North Lakes
08.2021 - 11.2021

Diploma of Education - Education

University of Canterbury

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Stevie White