Stevie‑Lee Willis
Appin
Summary
Results-driven leader with extensive experience in Early Childhood Education, progressing from Trainee to Service Director. Expertise in Centre Operations, Compliance, Team Leadership, and Family Engagement, complemented by a background in Retail, Hospitality, Administration, and Warehousing. Recognized for reliability, effective communication, and building high-trust relationships while upholding operational excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Service Director
Jenny’s Kindergarten
01.2020 - 01.2025
- Achieved compliance with NQF and regulatory requirements through effective operations leadership.
- Fostered a reflective team culture prioritizing professional growth and child safety.
- Designed engaging learning environments that enhanced children's wellbeing and development.
- Enhanced family partnerships through effective communication and community engagement strategies.
- Advanced from Certificate III trainee to Service Director through proven leadership skills.
Retail Manager
Melt Boutique
01.2018 - 01.2020
- Managed day-to-day retail operations, staff supervision, customer service, and stock control.
- Supported sales performance through team leadership and customer engagement.
Team Member
Playmaze
01.2017
- Achieved high customer satisfaction by providing exceptional service in a bustling family-oriented setting.
- Maintained a welcoming atmosphere that encouraged repeat business and positive guest experiences.
- Supported daily operations by executing tasks efficiently to meet customer demands and expectations.
- Ensured compliance with safety standards, contributing to a secure environment for both staff and customers.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Assisted in training new employees on customer service protocols and safety practices.
- Facilitated communication between staff and management, promoting a cohesive workplace culture.
Apprentice Hairdresser
Desmond & Molly Jones Hairdressing
01.2016 - 01.2017
- Assisted senior stylists while developing technical and customer service skills.
- Maintained professional presentation and client experience standards.
Office & Warehousing Assistant
International Poles
01.2015 - 01.2016
- Implemented new filing and administration systems.
- Managed customer enquiries via phone and email.
- Assisted with invoicing, safety documentation, and general warehouse support.
Crew Member
McDonald’s
2014 - 2016
- Delivered exceptional customer service in a fast-paced, high-volume food service environment.
- Executed food handling practices that adhered to safety and quality standards consistently.
- Maintained cleanliness throughout the establishment, ensuring compliance with health regulations and enhancing customer experience.
- Managed cash transactions accurately, contributing to efficient operations and financial accountability.
- Collaborated with team members to optimize workflow and improve service delivery during peak hours.
- Assisted in training new crew members on operational procedures and customer service best practices.
Sales Assistant / Hospitality Team Member
Donut King
01.2014 - 01.2015
- Delivered face-to-face customer service and operated POS systems.
- Supported stock control, food preparation, and store presentation.
Education
Diploma - Early Childhood Education
Elite Training Academy
Certificate II - Automotive Light Vehicle
TAFE NSW
Pre-Apprenticeship - Automotive Light Vehicle
TAFE NSW
Secondary Education - Year 10
Robert Townson High School
Skills
- Leadership & Team Development
- Compliance & Regulatory Standards (NQF)
- Reflective Practice
- Clear Communication
- Policy Review & Documentation
- Family & Stakeholder Relationships
Certification
- First Aid & CPR
- Child Protection (Current)
- Red Nose Safe Sleep Training
- Child Safe Organisations Putting Children First (Sept 25) – Early Childhood Australia
- Family Assistance Law Notification Requirements (Aug 25) – Department of Education
- Governance and Risk Management (Aug 2025) – Early Childhood Australia
- CHCPRT025 Identify and Report Children and Young People at Risk (Jul 25) – Elite Training Academy
- Persons with Management or Control Course (Aug 25) – Department of Education
- Fit and Proper Person Requirements Course (Aug 25) – Department of Education
Timeline
Service Director
Jenny’s Kindergarten
01.2020 - 01.2025
Retail Manager
Melt Boutique
01.2018 - 01.2020
Team Member
Playmaze
01.2017
Apprentice Hairdresser
Desmond & Molly Jones Hairdressing
01.2016 - 01.2017
Office & Warehousing Assistant
International Poles
01.2015 - 01.2016
Sales Assistant / Hospitality Team Member
Donut King
01.2014 - 01.2015
Certificate II - Automotive Light Vehicle
TAFE NSW
Pre-Apprenticeship - Automotive Light Vehicle
TAFE NSW
Secondary Education - Year 10
Robert Townson High School
Crew Member
McDonald’s
2014 - 2016
Diploma - Early Childhood Education
Elite Training Academy