Alicia Kennedy
Nowra,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Allan Mackay Autos
Moss Vale
05.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Automotive Service Advisor
Southern Highland Toyota/Hyundai
Moss Vale
01.2023 - 06.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
Automotive Service Advisor
Nowra Toyota
Nowra, Nsw
07.2022 - 01.2023
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Driveway service
- Operating specialised automotive computer software.
- Arranging loan vehicles for customers.
- Processing orders, invoices and payments.
- Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email.
Automotive Service Advisor
Moss Vale Mazda & Subaru
Moss Vale, Nsw
01.2022 - 05.2022
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Driveway service
- Operating specialised automotive computer software.
- Arranging loan vehicles for customers.
- Processing orders, invoices and payments.
- Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email.
Receptionist
Shoalhaven Podiatry Centre
Nowra, Nsw
03.2021 - 12.2021
Automotive Service Advisor
Gateway Automotive
Wollongong, NSW
08.2020 - 12.2020
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Driveway service
- Operating specialised automotive computer software.
- Arranging loan vehicles for customers.
- Processing orders, invoices and payments.
- Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email.
Automotive Service Advisor
Nowra City Holden
Nowra, NSW
08.2018 - 10.2018
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Driveway service
- Operating specialised automotive computer software.
- Arranging loan vehicles for customers.
- Processing orders, invoices and payments.
- Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email.
Automotive Service Advisor
Merced Benz Wollongong/Shellharbour City Motors
Wollongong, Nsw
12.2017 - 08.2018
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
- Calling customers to advise them about service changes or car pick-up times.
- Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Driveway service
- Operating specialised automotive computer software.
- Arranging loan vehicles for customers.
- Processing orders, invoices and payments.
- Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via email.
Skills
- Excellent Communication
- Service Order Flow
- Computer Skills
- Customer Service
- Performance Goals
- Listening Skills
- Team Collaboration
- Service Recommendations
- Data Processing
- Multitasking and Organization
- Product Training
- Attention to Detail
- Willing to Learn
- Multitasking and Prioritization
Certification
- Certificate 3 in Business Administration
- Certificate 3 in Retail
Timeline
Service Advisor
Allan Mackay Autos
05.2023 - Current
Automotive Service Advisor
Southern Highland Toyota/Hyundai
01.2023 - 06.2023
Automotive Service Advisor
Nowra Toyota
07.2022 - 01.2023
Automotive Service Advisor
Moss Vale Mazda & Subaru
01.2022 - 05.2022
Receptionist
Shoalhaven Podiatry Centre
03.2021 - 12.2021
Automotive Service Advisor
Gateway Automotive
08.2020 - 12.2020
Automotive Service Advisor
Nowra City Holden
08.2018 - 10.2018
Automotive Service Advisor
Merced Benz Wollongong/Shellharbour City Motors
12.2017 - 08.2018
- Certificate 3 in Business Administration
- Certificate 3 in Retail