Stewart Wright
Fortitude Valley,QLD
Summary
Dynamic leader with proven expertise in managing operations at The Gilvenbank Hotel and Foxtons Bar and Grill. Excelled in event organisation and fostering team motivation, enhancing customer satisfaction and profitability. Demonstrated ability in recruiting and training, achieving high employee satisfaction. Cultivated strong client and vendor relationships, driving long-term success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Gilvenbank Hotel
11.2021 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized hotel environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Organised and conducted wedding and events of different styles & occasions.
- Operated the hotel when the general manager wasn’t present either vacations, sickness or time off.
General Manager
Foxtons Bar and Grill
10.2017 - 11.2021
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Corporate Waiter, Events Staff
Nosh Hospitality
05.2016 - 07.2016
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple areas simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Higher National Diploma - Hospitality Management
Fife College
Scotland, UK05.2014
Skills
- Team motivation
- Customer rapport
- Recruiting and interviewing
- Training
- Event organisation
Additional Information
Hold current RSA Queensland
Hold current Queensland Drivers licence
Timeline
Assistant Manager
The Gilvenbank Hotel
11.2021 - 09.2024
General Manager
Foxtons Bar and Grill
10.2017 - 11.2021
Corporate Waiter, Events Staff
Nosh Hospitality
05.2016 - 07.2016
Higher National Diploma - Hospitality Management
Fife College
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