Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Stiina  Jõerand

Stiina Jõerand

Perth

Summary

I have a well-rounded background in customer service, waitressing, and sales, combined with a Bachelor of Science in Engineering. My studies in land surveying, land and property management have sharpened my analytical skills. I’m passionate about sports, travelling, and enjoying great movies and music. My diverse experiences have strengthened my communication and interpersonal skills, allowing me to connect with people effectively in any setting. I am hard-working person and a fast learner.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

V Spa Hotel & Conference Centre
2023.01 - 2024.08

Key Responsibilities:

  • Food Service: Efficiently served food to guests, ensuring timely delivery and presentation.
  • Beverage Preparation: Made coffee and a variety of drinks, catering to guests’ preferences.
  • Guest Interaction: Engaged with attendees to ensure their needs were met and to enhance their overall experience.
  • Event Support: Assisted with setup and breakdown of event spaces, maintaining a clean and organized environment.
  • Team Collaboration: Worked closely with fellow staff to ensure smooth operations during busy events.

Housekeeping

V Spa Hotel & Conference Centre
2022.04 - 2022.12

Key Responsibilities:

  • Room Cleaning: Thoroughly cleaned and refreshed guest rooms, including changing linens, vacuuming, and sanitizing surfaces.
  • Restocking Supplies: Ensured all rooms were well-stocked with necessary amenities, such as toiletries and towels.
  • Attention to Detail: Inspected rooms for maintenance issues and reported them promptly to management.
  • Guest Requests: Responded to special requests from guests, ensuring their needs were met during their stay.
  • Time Management: Efficiently managed time to complete room assignments within set deadlines.

Customer Service Representative

Sportland Eesti
2022.01 - 2022.04

Key Responsibilities:

  • Assisting Customers: Answered inquiries regarding products, orders, and store policies, ensuring a positive shopping experience.
  • Problem Resolution: Addressed and resolved customer complaints efficiently, maintaining a focus on satisfaction.
  • Product Knowledge: Stayed informed about current promotions and merchandise to provide accurate information and recommendations.
  • Sales Support: Assisted with sales transactions and returns, contributing to a seamless checkout process.
  • Team Collaboration: Worked closely with team members to ensure a well-organized and customer-friendly store environment.

Sales Agent

GOLDSTAR EESTI OÜ
2020.06 - 2021.12

Key Responsibilities:

  • Customer Engagement: Assisted customers in identifying their needs and recommending suitable robot vacuum cleaners and parts.
  • Product Demonstrations: Showcased features and benefits of products, highlighting efficiency and convenience.
  • Inventory Management: Monitored stock levels and ensured availability of vacuum cleaners and parts.
  • Sales Transactions: Handled sales and processed transactions accurately.
  • Customer Service: Provided excellent support, building trust and encouraging repeat business.

Berry Picker/Seller

CORNUM OÜ
2016.06 - 2019.08

Key Responsibilities:

  • Berry Picking: Efficiently and carefully pick a variety of berries, ensuring quality and freshness.
  • Sorting and Packaging: Sort and package berries for sale, maintaining high standards of cleanliness and presentation.
  • Sales: Engage with customers, provide information about products, and handle transactions.
  • Teamwork: Collaborate with team members to achieve daily picking and sales goals.

Education

Bachelor of Science in Engineering - Land Surveying, Property And Land Management

Estonian University of Life Sciences
Tartu, Estonia
06.2024

Skills

  • Attention to Detail
  • Time Management
  • Strong Communication
  • Customer Service
  • Team Collaboration
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Multitasking
  • Basic Cleaning Techniques
  • Fast learner

Certification

  • Driver's licence
  • White Card
  • RSA

Languages

Estonian
Native or Bilingual
English
Professional Working

Timeline

Waitress

V Spa Hotel & Conference Centre
2023.01 - 2024.08

Housekeeping

V Spa Hotel & Conference Centre
2022.04 - 2022.12

Customer Service Representative

Sportland Eesti
2022.01 - 2022.04

Sales Agent

GOLDSTAR EESTI OÜ
2020.06 - 2021.12

Berry Picker/Seller

CORNUM OÜ
2016.06 - 2019.08
  • Driver's licence
  • White Card
  • RSA

Bachelor of Science in Engineering - Land Surveying, Property And Land Management

Estonian University of Life Sciences
Stiina Jõerand