Stiven Fam
Blacktown,NSW
Summary
Accomplished Sales Representative with solid sales history and in-depth Logistics knowledge. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories. Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker. Proactive Inside Sales Coordinator with a business-oriented approach and the drive to be successful. Passionate and determined with exceptional skills in building and maintaining client relationships and supporting talented sales teams.
Overview
9
9
years of professional experience
Work History
Inside Sales Coordinator
ZIM Integrated Shipping Services
04.2023 - Current
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding services, pricing and availability.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed portfolio of accounts and consistently generated strong annual sales.
- Used CRM software to maintain detailed contact logs and account records.
- Developed new accounts by marketing company product and offering value-added services.
- Identified prospective customers using business directories and leads from existing clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Customer Service Coordinator
ZIM Integrated Shipping Services
05.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Kept accurate records to document customer service actions and discussions.
Retail Store Manager
Oxford Shop Pty Ltd
04.2016 - 05.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Dual Site Manager
Max Brenner Chocolate Bar
06.2014 - 04.2016
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Resolved issues between employees and customers using company policies.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Accounting - Accounting And Business Management
Holmes Institute
Sydney, NSW03.2013
Skills
- Consultative Sales Strategies
- Business Generation
- Product Knowledge
- Customer Service and Assistance
- Project Development
- Database Management
- Client Rapport-Building
- Sales Support
- Customer Relationship Management
- Exceptional Customer Service
- Analytical Thinking
- Creative Solutions
Timeline
Inside Sales Coordinator
ZIM Integrated Shipping Services
04.2023 - Current
Customer Service Coordinator
ZIM Integrated Shipping Services
05.2022 - 04.2023
Retail Store Manager
Oxford Shop Pty Ltd
04.2016 - 05.2022
Dual Site Manager
Max Brenner Chocolate Bar
06.2014 - 04.2016
Bachelor of Accounting - Accounting And Business Management
Holmes Institute
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